Arnold Clark Huddersfield Motorstore Reviews Summary

Customer Service

Pros:

• "Had a fantastic experience. Consultant George Herlas was a massive help, very friendly and helped me find my perfect car."
• "Excellent customer service from Paul on Saturday afternoon. He met me outside (in the rain), listened to exactly what I was looking for."
• "The young lady in the service reception was really pleasant, knowledgeable and gave excellent service."
• "The salesman (product genius) ... was called Kieran Newsome what a gentleman, its very rare to find a salesman who's not only honest but knows ALL the products Renault are selling."
• "I was assisted by Cameron who was a pleasure to deal with."
• "Fantastic customer service from Nicholas McQueen, went through everything with me from what’s happening next with my old car, my new car and even down to the batteries in my car keys!"
• "I’d like to publicly thank Cameron for his first class customer service. He was polite, helpful and very knowledgeable."

Cons:

• "As soon as they have taken your money they will ignore your phone calls."
• "Nicholas Court's approach was noticeably forceful and appeared primarily driven by sales targets rather than customer satisfaction."
• "When I called to file a formal complaint about the car, I was completely ignored."
• "Communication has been virtually non-existent since the car was collected."
• "Not a great experience with this branch... I was constantly being lied to."
• "They don’t bother to call back as too busy selling to other people."
• "After reaching out to the branch with an issue I have been met with barrier after barrier and been passed from one person to another."

Car Buying & Selling Experience

Pros:

• "Back again but his time I ordered / collected car via Click and Collect... the process felt very efficient."
• "Dealt with Nick Mcqueen in click & collect department. Car wasn't 100% as described by the other Arnold Clark dealership however, Nick managed to resolve the issue with no hesitation!"
• "We got the Duster we wanted and drove away very happy indeed."
• "I have had yet another great car buying experience with Arnold Clark Huddersfield."
• "I sold my car today through Arnold Clark, the service was great from the beginning to the end."
• "Arnold Clark offered me better service than WeBuyAnyCar and Motorway and highly recommend Arnold Clark."
• "We sold our car back to Arnold Clark, the process was super simple from start to finish."

Cons:

• "We went to part exchange our car... Olivia then told us that our car was NOT in excellent condition and they would need to knock £900 off of the total value."
• "All for issues reported immediately after collection and all of which should have been rectified prior to collection."
• "Totally misled on cars condition and issues."
• "Avoid at all costs. I bought a car from them recently, that has a whole host of issues which I wasn't informed about prior to purchasing."
• "Just looked at a car here this morning, and once we said we wouldn't be buying the car right away, the manager, Simon, called us 'test drive junkies'."
• "The vehicle has been back to Arnold Clark multiple times, and will unfortunately need to go back for a fifth time."
• "I was sold a faulty car which was only 3 years old and it took 2 weeks for them to fix some of the faults."

Staff & Management

Pros:

• "He was friendly and professional throughout."
• "Sheraz he did strive to find something I’d drive in budget, what he sorted was nice!"
• "Very professional, approachable and cheerful made the transaction and experience very relaxing and easy going."
• "Happy I used Arnold Clark, in 10 years dealing with them I have not been able to find a single fault."
• "Sold my Dads car to Arnold Clark, great service from the young man who we dealt with. Fair price given."
• "The Staff here are really friendly and on the ball."
• "Review for Nicholas Mcqueen at the Huddersfield store - I've dealt with Nick twice now, and both times he's been absolutely fantastic!"

Cons:

• "On my way out I was having a browse outside and got hassled by the typical pushy salesman."
• "WOULDNT RECOMMEND HEAR. My son bought a car and was told that an out of date passport would be fine... 1 specific sales person was so abrupt shouting and swearing."
• "No prices or information on a lot of cars. Staff don't seem to be bothered about helping you."
• "One manager even told me he didn't know what my issue was and why I wanted to speak to him."
• "By far, some of the worst customer service and post-sale customer care I have ever experienced."
• "Just talk over you on the phone, lie to you, take your deposit then won’t refund it."
• "Our experience has been dreadful with this dealership and would advise anyone to tread carefully as their customer service is disgraceful."