Address: 98 Leeds Rd, Huddersfield, HD1 6NN, United Kingdom
Phone: +441484515515
Rating: 3.9
based on 187 reviews.
Customer Service
Pros:
"James and Giles made the process of buying my BMW an absolute pleasure and will hopefully be seeing them again in the future! Highly recommended!!"
"I would like to say a big thank you to Elliah for going above and beyond, making it a very good experience, she is a credit to your company :)."
"The sales and financial team were helpful and supportive."
"Beata was amazing - enthusiastic, helpful and keen to do a great deal."
"The receptionist and Lucy are a credit to the company!!!!!!!"
"Fantastic service, the booking process was simple, I was dealt with very politely when I dropped my car off."
"A very big thanks to Anthony wood the service advisor who provided fantastic, professional and friendly service."
Cons:
"Shocking service."
"Poor communication: He was given very little information about the progress of my repairs, and he was often promised updates that never came."
"Very disappointing service as usual from Sandal BMW Huddersfield."
"The sales staff I dealt with are rude, arrogant, obnoxious and just horrible."
"Long story short: BMW are making my father pay for a car he has been unable to drive for 6 months due to the time it is taking to fix a factory fault and they see no issue with completely appalling service."
"Very disappointing service. Rude, arrogant staff but most importantly they just seem very uninterested especially the receptionist Lorraine."
"Dismissive attitude: I feel that BMW has not taken the problem seriously, and has often dismissed his concerns."
Vehicle Service and Reliability
Pros:
"I have just purchased a Bmw 5 series from Sandal, from start to finish the experience with them was very professional."
"Took us on a fantastic test drive (not your usual 5 minute round the block) to see if the car really suited us."
"I was then called an hour later by the technician who explained in detail the process."
"Would highly recommend this dealership the service I have received has been second to none nothing has been too much trouble."
"Absolutely superb service as always from Huddersfield Sandal BMW."
"Great service at the BMW Sandal Huddersfield garage."
"The service and dedication to detail received from Charlotte was second to none and the delivery of the car from Omar was just as professional."
Cons:
"Make sure if you take in your car for the EGR valve recall it is done correctly..."
"Poorly prepared with the door hanging off after 1 day and a turbo fault prior to collection which wasn't disclosed."
"Pretty much straight away drivetrain error came on and since then it has been in and out numerous times with same error and they no idea what causes it because they just attach to a computer and if that says it okay they don’t do anything."
"Bought a 118i at sandal bmw and really wasn’t impressed didn’t get shown round my car didn’t get it with a lock in wheel key."
"Do not recommend. Can't get our car into the workshop for over a week to have a safety fault diagnosed."
"This really should be a recall, the internet is full of people with the same fault."
"Had to take my X3 2019 back to sandal to be looked at very time."
Communication and Transparency
Pros:
"I was kept informed daily via phone to be updated on the car after making the initial deposit."
"I have always been kept fully informed and updated of any developments with regular progress reports."
"James Hammond answered every question I had and nothing was too much hassle for him."
"The staff were again very polite and explained what had been done."
"Thank you very much to Ayesha Khan for making the booking for my vehicle repairs smooth and hassle free."
"James is a credit to your company. His friendly, easy going manner and knowledge and patience was outstanding."
"Both Sam and Jak made this experience so pleasant, very communicative - made the journey from London very worthwhile."
Cons:
"The email address you have given below is returning a message to say that the person who monitors it has left the business."
"Got a call 9.15 did I want 2 new tyres £414 …NO. how is the noise in car? Oh we haven’t looked at that we will attach it to the diagnostic computer for princely fee of £125 and see what it says!"
"Lack of transparency: He was not given a clear explanation of why the repairs are taking so long."
"The only downside was that I found chip in my paintwork and had to buy my own touch up pen."
"I call sandal am told Alex (service dept) on phone with customer am assured he will call me straight back. He didn’t."
"Even when I complained they dealt with it poorly, not calling me when they promised and then claiming they had spoken to me when they absolutely hadn't."
"It now a Wednesday night and guess what no call."