Perrys Huddersfield Vauxhall Reviews Summary

Customer Service

Pros:

• "The service I received from all the staff was excellent, especially from Simon Reilly who's Customer service skills were brilliant."
• "Went in to find out what was available... the team were really friendly and helpful."
• "Recently bought a new EV from Perry's. They were very helpful while I was deciding on if and how to purchase."
• "Lovely guys in Parts department who spent time & helped me on a difficult task locating the correct spare wheel and spec through a minefield of possibilities at a very reasonable cost."
• "Friendly, helpful and transparent. No pressure tactics, or slimy salespeople, just a genuine ability to match customer needs with the perfect car."
• "Absolutely amazing service department Patrick and Sasha really went above and beyond for me through a 4-6 week process."
• "The staff were excellent. They were very helpful with our purchase of the Hyundai."
• "The service we received from David was excellent, always keeping us up-to-date with information regarding our car delivery etc."

Cons:

• "If I could give 0 stars I would. This company was my best friend whilst selling the car and now attitudes have changed."
• "Had a look round good selection of both new and used but no one interested in us."
• "I booked an appointment to test drive a Mokka... I had to wait half an hour to see someone."
• "Service received up to collecting the car was great. However on collecting the car the level of valeting was very poor."
• "Sales rep was absolutely disgustingly rude. Looking to purchase a vehicle and to be told that you cannot look at a vehicle, which we were currently looking at, as it's been sold."
• "The service reception said to me 'so what you going to do then?' I had no choice but to wait for my car. 4 hours later, in that time know one had bothered to ask me if I was ok or if I needed anything."
• "Seemed really nice, however got my name wrong on log book of new car... problem with car 2 days after getting told I need to wait 2 weeks to have it looked at."
• "Our experience wasn't the best we all felt as though we were dirt on the bottom of the salesmans shoes."

Quality and Condition of Cars

Pros:

• "Had a brilliant experience buying a car from Perrys from the friendly, efficient salesman -thanks Ian, to collecting the car. The documentation was clear and easy to understand."
• "I took my mobility car in for a service and had a courtesy car booked. It was a manual car and I can only drive an Automatic- the staff went above and beyond ensuring an automatic car was made available."
• "I absolutely love my new car that I purchased just over a week ago."
• "Great service from Connor last week. Travelled over from Manchester, was able to sort everything over the phone before I arrived."
• "Only went for a look but came away with a great deal and a fantastic Vauxhall Insignia."
• "Never purchased a car from Perrys before, but after such an excellent service from start to finish would definitely recommend."
• "I went to Perrys Kia Huddersfirld just for a look at the cars to see if there was any I like. We met a very nice sales person called Kieran Gardner."
• "Fantastic service from everyone at the dealer, especially Connor. I had issues with my part exchange, however it was dealt with easily and quickly by the team there."

Cons:

• "Secondly, on my way home the tyre pressure warning light came on and i found the rear tyres were under inflated and the front ones were massively over inflated."
• "Just perfect from arranging the test drive to completing the purchase, just one little niggle is that they have lost the spare blade key."
• "Then when there was a warning sign in my car, I took the vehicle down and the sales person Roomi disregarded the the warning error saying it was the heat on the tyres."
• "Recommend when buying a car from Perrys you conduct your own MOT. Had a tyre pressure light appear the day I brought the vehicle."
• "If I could give 0 stars I would. Do not buy from here. A brand new vehicle was purchased, broke down 6 times and has had 4 new starter motors, the problem still not fixed."
• "Poor after sales. When initially looking to buy the car we were told the extended warranty would be included, petrol in the tank, car mats and road tax."
• "Only had my Corsa for 2 years and I have already spent £1500 on manufacturing faults. First it had to be recalled for a faulty handbrake, and then i had to replace the whole ABS system."
• "It has been a pleasure to deal with Perry's Huddersfield from first seeing a sales person (Jordan Wilkinson) who went out of his way in helping me choose my vehicle."

Communication and Responsiveness

Pros:

• "Amazing service all the guys and girls there helpfull big shout out to Tony Welsh used car sales superb cant say enough good words about perrys just call in and see them best garage ever ☺lets hope Tony Welsh see this post SEAN who bought MOKKA X TURBO"
• "Very good service from ‘Jordan ‘ from the moment we went into the showroom, he spoke about the car I and my wife was looking at and obviously knows his job."
• "Got to say, I went in to Perry's without much hope TBH as I know that my credit rating is poor but the guys at Huddersfield branch did in fact manage to approve me."
• "I was impressed with the salesperson when making initial enquiries about the used car we were looking to purchase."
• "It has been a pleasure to deal with Perry's Huddersfield from first seeing a sales person (Jordan Wilkinson) who went out of his way in helping me choose my vehicle."
• "My experience of buying a car from Perrys was entirely positive and I would thoroughly recommend them to anyone looking to buy a used car."
• "From the start the Service was great. The member of staff welcomed me and took care or the Service admin was very professional and gave detailed service feedback."
• "I generally don’t leave bad reviews on here, but I’m so disappointed with the staff at Perry’s that I feel it needs to be brought to their and everyone else’s attention."

Cons:

• "Told we had 'special warranty' but that they first had to do a diagnostic check to see if the issue was covered - fair enough. Then I discovered from a friend that the diagnostic test would cost £117 if they decided we weren't actually covered."
• "Went to see about a new car for sale on the forecourt. Spoke with Jordan who took all the relevant details with a view to ringing me later about the practicality of my enquiry (finance). 10 days not word from him."
• "Sold me a service package with mots for 25 pounds when I tried to book told me my van was too long they then told me I could take yo Barnsley they phoned y"
• "Would not recommend only had car 4 months been back 3 times !! Engine management light on, no courtesy car given. After speaking to vauxhall they have said it is wear and tear !!"
• "We at Probal Automotive in Halifax have been dealing with Perrys since they started. Now after all these years they won't deliver as they say we're NOT trade despite being in business for 36yrs."
• "I am a "VAUXHALL OWNER" and phoned the parts department at perry's Huddersfield to get a quote for a headlamp. After receiving the quote I asked for the part number and was told that "we don't give out part numbers"."""
• "Thai company I do not know how they survive. The part place is a shamble the attitude of the manager I believe called Rob stinks he needs to learn some manners. On how to deal with the public."
• "Once again. Back from full blown dealer service with all tick boxes ticked. When I asked if some part of the service detail had been carried out and a quick check on the list Yes The true answer was No."