VIP45 LTD Reviews Summary

Customer Service

Pros:

• "Excellent service as usual."
• "Excellent service best dealership I’ve used."
• "James always offers the right advice on any car I have been interested in."
• "The process smooth and seamless."
• "Service from the chaps was efficient, friendly, calm/collected."
• "Jonny was always available to respond, even fairly late at night."
• "James @carsjamesvip45 personally as he was always in contact with us throughout the process."
• "They answered all of my questions thoroughly and made sure that I understood everything about the car."

Cons:

• "Recently had an issue with the windscreen and water ingress."
• "I was let down by another company for a car that had been on order for 4 months."
• "Straight away the £40k car came without any air con."
• "Next huge oil leak from the gearbox, RAC called again and towing now to the garage again!"

Finance and Deals

Pros:

• "Painless process, cheapest around."
• "James and Narinder. Michael was continuously on the other end of the phone if I had any questions."
• "The rates they offer on the vehicles are extremely competitive."
• "I now have an amazing car for a VERY competitive price that I wouldn't get elsewhere."

Cons:

• "I wanted a specific make, model, colour and even though it took long to find it."
• "Had to change my mind and buy a Q7 he listed instead and the whole thing took only 5days from deposit to having the car on my drive."

Delivery and Aftercare

Pros:

• "Rang VIP and they arranged for a company to come to my house to remove and re-seal the windscreen free of charge!"
• "My brand-new beauty was delivered right to my doorstep."
• "Also big thanks to Narinder and the prep/delivery team who got my car to me super fast and in fantastic condition."
• "The car was given a service and MOT and delivered to me in just over a week from when I signed the final paperwork."

Cons:

• "The car did arrive without rear tints which was unexpected considering the images of the car I said yes too had tints."
• "The car also had some squeaky brakes which took some effort to have something done but is now being rectified."

Vehicle Quality and Condition

Pros:

• "Absolutely love the car it was immaculate and it’s the best drive I’ve ever had in a car."
• "Not only is the car absolutely fantastic and in great condition."
• "The car is immaculate throughout."
• "Vehicle is amazing! I would 100% recommend James and this service to anyone."

Cons:

• "Had massive issues with a main stream dealer over the last 4 months."
• "Huge costs on the way AGAIN!! Do not deal with VIP45, you have been warned."