Pentagon Huddersfield | SEAT and Motability Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant service. I got a Cupra thanks to Michelle Westall (who is fab!)"
• "Great service from Andrew and Aidan at Huddersfield SEAT Pentagon group, very professional and knowledgeable."
• "Recently bought a car and I am very pleased! All thanks to Ben our sales person who provided us with informative videos of the car and made us feel very comfortable."
• "It was a pleasure buying our car from Pentagon Huddersfield. The staff I dealt with were all very helpful and friendly."
• "A truly first class service provided by Luke Barratt when I bought my new car, and traded in the old one."
• "Amazing experience from start to finish! Seat Huddersfield have outdone themselves! Aidan was a superb salesman and went above and beyond during my purchase!"
• "Thank you Chloe amazing help as always, very sweet down to earth and knows what she's doing made sure my car was ready to be picked up when I finished work."
• "Absolutely 5 star service from these guys today, Jonah and Paul were great at sorting out my needs for a Leon I have bought from them."

Cons:

• "Shockingly poor service all round. Bought a second hand car and did a part ex."
• "AVOID The worst service I have ever received from any business. Purchased a car from seat Huddersfield with supposedly 12 months MOT."
• "Shocking customer service. Tried to hide a smashed brake light when I was collecting my car and I had to challenge them to fix it."
• "Very poor customer service not interested in prioritising customers all staff in one room chatting one fat bald bloke sat on desk approached him to ask where is the customer service desk."
• "Doesn’t even deserve 1 star! I called early this morning to reserve a car, which was available. Due to it being reserved I was reassured that it cannot be sold because it’s on hold for myself."
• "Terrible service from this dealership. Nobody returns your calls or emails."
• "Rubbish, sold me a car with a dodgy clutch, took back numerous times they wasn’t interested, then told me I had to contact the warranty place to sort it out myself."
• "Had to take the car in for severely issues, Receptionist was very friendly and accommodating and had chance to speak to the master technician who was great. However massive let down by customer manager Alex."

Product Quality

Pros:

• "Great car at a fantastic price. Highly recommended. I love my new Seat Leon FR and it was well worth the 300 mile round trip especially the drive home!"
• "Brilliant car no problems. So thought I would upgrade the car when it was time."
• "Recently bought a car and I am very pleased! All thanks to Ben our sales person who provided us with informative videos of the car and made us feel very comfortable."
• "I recently purchased a Cupra Formentor from Pentagon Huddersfield | SEAT and Motability and I couldn't be happier with my experience."
• "I have just bought my third new car from Huddersfield Seat. The team at Huddersfield Seat are wonderful."
• "Very nice staff, pleasant to deal with on a whole, had a slight issue with a detail in the cars description but was resolved quickly and both parties happy."
• "Just bought a used car from Seat Huddersfield, had an excellent buying experience. Both Aiden and Andrew are super friendly and made the whole process a painless enjoyable experience."
• "Recently purchased a 7 month old Seat Leon with a cracking discount from new. The Sales Rep Luke Barratt was friendly and not pushy at all."

Cons:

• "I then had a couple of issues with the vehicle (Squeaking brakes, screen display kept freezing every time you turn the car on, Sliding door jamming half open and a duff battery)."
• "Also now the digitiser is going faulty in the touch screen meaning I can't press certain buttons without tapping the screen about 50 times."
• "Daughter bought a car in Feb 23, at the time good service nice stock of cars everything went smooth.. Sales person had put the wrong house number on sales form which was rectified at point of sale.. V5 was still sent to wrong address and not received."
• "Turns out both rear suspension arms were severely corroded with holes big enough to fit my hand through which quite clearly is a dangerous MOT fail making my car unsafe to drive."
• "I also noticed the clutch slipping but I thought it was all related to this noise. It was slipping slightly. 4 months later the clutch fully breaks and the car is not drivable."
• "Absolutely shocking service. I bought a CUPRA from this garage 12 months ago to have nothing but problems. Once they have your money they are not interested in providing any support, customer service is shocking even the managers fail to make promised calls to their customers."
• "Shortly after buying the vehicle I noticed that the rear wiper was screeching against the rear windscreen and was severely worn."
• "A couple of weeks after buying my car I noticed that the suspension was making squeaking and creaking noises over bumps and uneven road surfaces."