Burger Shop Hereford Reviews Summary

Service

Pros:

• "Had a meal here as a big family group. Service was excellent."
• "The service was excellent, friendly without being over familiar."
• "The staff were super friendly and very welcoming. Service was very fast and every need was seen too."
• "Staff are friendly, prices aren't bad."
• "The customer service this time was great - friendly and helpful staff."
• "Service always polite and friendly."
• "Service was 5 star."

Cons:

• "We was seated in the conservatory and there was a cold draft."
• "Once our food came out, there wasn't a follow up to check if everything was okay."
• "The service team weren't very communicative, perhaps due to their young age and lack of experience and customer care interest."
• "Services was incredibly slow, where drinks came out at the same time as food despite being ordered at the same time."
• "Not once did any of the floorstaff re-check the table to see if anything was a miss or if we'd want to order more drinks ect."
• "When the staff were told about the issue, they did not seem bothered and barely apologised."
• "Unfortunately we no longer visit somewhere which used to be our weekend regular 👎🏻"

Food Quality

Pros:

• "Great artisan drink selection."
• "The beef burger was so juicy and meaty. The chicken burgers were tender and moist."
• "Ordered the 'Worcester Blue' burger..wow...that's all I'll say. Get yourselves in here and experience a great burger."
• "One of the best burgers I've had in years!"
• "The food is always amazing (better than ever?)"
• "The lamb burger and falafel burger were outstanding - great to see the falafel burger back on the menu."
• "The Signature burger is moist and flavourful."

Cons:

• "The sweet potato fries were just okay."
• "The chicken wings used to be my favourite part of the menu but since have changed and I don’t think they’re no where near what they used to be."
• "Some of the food was great but anything with chicken in it was bland and unpleasant."
• "The portion sizes are way smaller than they used to be and the quality of the meat has gone down hill."
• "The Farmer Tom Burger was extremely Salty, I like salt, but not that much."
• "The cauliflower croquets were over cooked and tasteless."
• "The buffalo chicken burger was a 0.5cm flattened piece of thigh, not even big enough to cover the bun base, breaded and overcooked to being just before burnt."

Value for Money

Pros:

• "Staff are friendly, prices aren't bad."
• "Price reflects the level of excellence, not the most expensive burger place out there but 12-15 per burger and you pay extra for fries."
• "Great value for money :)"
• "The price was excellent for the quality and service."
• "Was pretty reasonably priced - felt like we got a lot for our money."

Cons:

• "The drinks are unbelievably overpriced."
• "Overpriced for what you get."
• "It is slightly pricey, which is why I've given them 4 stars and not 5 stars (£3.50 for a small portion of fries and £5.00 for a milkshake)."
• "Chips good but £5 for small dish."
• "A bit pricey for a burger and cocktails are overpriced for the type of establishment."
• "Pretty expensive burger for what it was and not much imagination went into the options."
• "The side cheese curds were not worth the price. I paid £7.50 for literally 4 small cheese curds."

Ambience

Pros:

• "Perfect end to the Bank Holiday. Would recommend and return again and again!"
• "Good ambience and atmosphere and generally pretty friendly and helpful service."
• "The atmosphere of the place is also cool - quiet and chilled out on a weekday afternoon lunchtime."
• "The atmosphere was good with attentive waiting staff without being imposing."
• "The place is cool, funky and friendly!"
• "Beautiful food, wonderful service and a fun atmosphere."
• "It's got a great vibe and I love the decor."

Cons:

• "Everything about it felt cold and unappealing."
• "The air conditioning unit made an absolute noise, it was so loud you couldn't hear the music in the background."
• "It's very echoey in the restaurant due to very high ceiling."
• "The place felt dirty and unloved with plants on the window ledge that were dead."
• "Not very nice dingy interior, hipster by numbers with those light bulbs."
• "Noisy inside the restaurant with the kitchen extractor fans."
• "£25 for 2 tiny burgers that fell apart on the first bite and had to be scraped off the paper that protected the plate with a knife and fork, served with half a portion of 'rosemary salt' fries that had never been close to any rosemary."