Address: 10 Church St, Cardiff, CF10 1BG, United Kingdom
Phone: +442922743660
Rating: 4.5
based on 197 reviews.
Food Quality
Pros:
"Food was great! The rosemary chips are so good the burger and chips is the perfect portion."
"The food was excellent. Very fresh and the burger was so succulent and moist."
"The truffle chicken burger was delicious."
"The burgers here are amazing, and the rosemary fries are tasty too."
"The pickled cucumber and the curreywurst mayo gave it a nice sharp tangy flavor."
"Food was fantastic and kids loved the burgers and caters well for vegetarians."
"The burgers were absolutely amazing! Chips were delightful!"
"Food was outstanding, consistently is with this chain."
Cons:
"However there was simply too much oil in the burgers and especially the onion rings, that brings the food down a notch."
"Must depend on the chef as the quality can dip someday chips and burger have little to no seasoning."
"I ordered a special edition 'broklyn burger' it was a bit dry so I ordered extra sauce."
"Ordered from Uber eats and this was horrible experience - burger came without the bun."
"The burger was nothing to really shout about and the rosemary chips were very over done."
"The burgers are usually so good. I usually go for a beef burger, but this time I went for a Buffalo Burger (chicken) and I was really disappointed."
"Nice simple idea for a burger restaurant that fails miserably due to the over use of salty products."
"Arrived half an hour late, everything was cold."
Service
Pros:
"The service was seamless and the venue was awesome."
"Great experience at honest burgers Cardiff. Speedy service and great recommendations from staff."
"The staff make this place extra special."
"The customer service was 10/10. If I could give a higher score, I would."
"Waitress was friendly and helpful."
"The person who served us was friendly and helpful and apologised for the food being cold."
"Staff were super friendly, restaurant very modern and open plan and just added to the whole experience."
"Excellent service and food. We were a walk in and they served us quickly, even though the restaurant was very busy."
Cons:
"Everything did feel grubby, particularly the stairs to the toilet and the toilets which were not v clean."
"Honest burgers are really reliable for their food and this was no exception. The service was a bit slow."
"Service was pretty inattentive, waited around 15 minutes to place our order."
"It was OK. Staff are nice and helpful, fast service, but it takes time for your order to be ready."
"Waited 2 and a half hours for delivery today, Not even delivered still."
"Very very yummy. Beyond what I expected. They have gluten free options and no cross contamination which is great."
"The staff were so lovely and friendly, explaining their really aesthetic menu."
"I was not disappointed! Exactly the same quality as in London."
Ambiance and Location
Pros:
"Best burger joint in Cardiff I've found so far."
"What a fabulous restaurant serving excellent burgers in the heart of the city centre."
"The setting is lovely."
"The only problem is that if you sit outside in the evening not only do you have to put up with super loud music from other food/drink outlets."
"This whole restaurant was an experience from the food to the music."
"Walking in, we immediately felt welcomed and as if all the staff wanted to be there."
"The music was top notch, plenty of karaoke-able bangers from the 70s all the way through to the last decade."
"We went early on a weekday evening and the restaurant was really quiet."
Cons:
"You also get accosted for lighters from passing drunks, plus abuse being shouted as they pass by."
"Feels like a glorified McDonald's. I don't think I will be a returning customer."
"I felt rushed by the waiting customers looking at me."
"The music is way too loud and I felt crammed in."
"The restaurant was pretty empty but still took 20 minutes to take our order, then a further 40 minutes for our food to arrive."
"They told me to pick any table and they would be there in a minute. I waited 15 minutes, calling for waiters and seeing them serving other tables who had arrived after me, but not even a menu was given to my table."
"The restaurant was so untidy! Went to the toilet before we left and exactly the same, really unclean, water on the floors and just the vibe that no one could be bothered."
"The food was good but your staffs attitude towards delivery driver is terrible no respect or discipline towards them honestly they are doing a job just like you guys are."
Menu Options and Variety
Pros:
"The menu is great with something for everyone."
"There is plenty to choose from on the menu."
"The menu was also set up in a way that was very easy to navigate and very descriptive."
"Menu explores some very good options, including vegan and vegetarian."
"A well executed tasty experience. Keeping the menu simple and with a local special means you won't spend ages deliberating."
"The food is amazing with so many options for different dietary requirements and massive portions."
"Love the burgers here but we went in after a Wales rugby loss and the reception from the staff was awful."
"The veggie burger was a dream! The double up of course happened."
Cons:
"The food was nice but not as nice as in other Honest branches we have been to."
"Also they didn't have any onion rings which was a bit of a shame."
"The burger size is small for the price."
"One of my boys loves the spicy sauce!! I pointed out that our boys burger did not have the extra bacon that we ordered and removed from bill and slight discount applied which was nice touch."
"Nothing mind-blowingly good with the few choices our group tried, but also no complaints at all about them."
"Really enjoyed the homemade lemonade. Customer service was friendly and welcoming."
"Service very good. Food was ok but maybe get them to "hold the salt" on the chips."
"The burgers are fantastic, not huge but succulent and flavorful."