Byron - York Reviews Summary

Service

Pros:

• "The service, AMAZING!!! Our server, Maria was fantastic!!!"
• "Excellent customer service from a gentleman who served me and my partner."
• "The customer service was excellent, you felt that you were always being thought of."
• "Staff were so attentive and lovely."
• "Service was prompt and the staff very pleasant."
• "Great customer service."
• "Service excellent right from when we first walked in the door till the time we left, lovely friendly staff."

Cons:

• "Came midweek, outside of a rush, and sat waiting one full hour to get the order."
• "Waited too long to get a seat even though restaurant wasn't very busy."
• "Slow, slow, slow. Hungry? Best find somewhere else to ease the pangs."
• "The third time the surplus of girls serving were quite slow, more interested in chatting than serving food I think..."
• "Service was poor, the male server was slow and we had to wait a long time to be served and also to pay at the end."
• "We were just ignored by the staff."
• "The staff are polite but very busy."

Food Quality

Pros:

• "Top quality burger and chips in the heart of York. Can recommend the B-Rex burger and I couldn't put my finger on what they season the chips with but they are great!"
• "Really nice freshly made burger with fresh salad it."
• "The burgers are top drawer, and the chips..... WOW!! The vegan burgers are possibly the BEST I have ever had."
• "Food was delicious and very reasonable on the price front."
• "The food was amazing quality and the milkshakes were amazing."
• "Food arrived piping hot and tasted delicious."
• "Burgers were lovely and the sweet potato fries were fantastic."

Cons:

• "Then they didn't have vegan bacon so the burgers that we did have weren't complete."
• "Had a cheeseburger and found a long black hair on the plate."
• "After repeated assurances that the food did not contain any tomato ingredients (my fiancée is allergic), they served a burger with a tomato-based sauce."
• "Went there last night food was burger was freezing cold along with most of the other food."
• "The meal I had was over priced and not very good had to complain about the chips they were cold and just like hard scraps."
• "Our burgers were dry and overcooked."
• "The burger was just too dry to eat and so were the chips."

Price

Pros:

• "Price was reasonable too."
• "The price is good."
• "Fairly priced for family."
• "lovely food, decent prices considering how nice the food is."
• "Great food for a fair price."
• "The food is awesome for the price."
• "Not horrifically expensive, good selection of drinks and sauces etc too."

Cons:

• "Prices could be a bit lower."
• "It's extortionatly expensive, so if you're wanting bang for your buck this ain't it chief."
• "Very expensive for a burger and can of coke no hot drinks available."
• "Sadly expensive so will be hard to afford to visit very often."
• "Bit pricey for what was offered, and I hate the system where the service charge is AUTOMATICALLY added to your bill."
• "Total Rip off!!. Waited over 30 minutes for food to arrive, burgers were nothing special, be warned, a single can of coke costs £3.25 !!"
• "Shocking price way too high for a burger fries and a SOFT drink at £45.45p for two of us."

Ambiance

Pros:

• "Honestly a lovely restaurant, nice atmosphere and staff are so friendly and helpful."
• "Lovely place for dinner."
• "Ambiance wonderful."
• "Its a trendy burger place."
• "The atmosphere in the restaurant was lovely, staff friendly and approachable."
• "Nice rustic restaurant with modern vibe."
• "What a fantastic restaurant; the decor is pretty hipster, and the food is fresh and unique."

Cons:

• "The leatherette seating was all split in the window booths."
• "So dark couldn't read menu."
• "The place is pretty beaten up, it’s smells so bad like damp and mould. Everything is sticky. Seats are ripped up."
• "The dining area was very loud and very hot."
• "The restaurant was really cold. Kids actually put their coats on to eat."
• "Furniture is a little worn down only reason 4 star otherwise very lovely and great quality."
• "The downstairs dining area was cold and looked dirty."