Five Guys Cardiff City Centre Reviews Summary

Food Quality

Pros:

• "Delicious burgers and hot dogs, great service."
• "The burgers can be tasty and the milkshakes are delicious, but a lot depends on your own choice of fillings."
• "Really good burgers and even better fries."
• "This is the best burger in Cardiff, to my knowledge."
• "Best triple cheese burger I've ever had."
• "The best burgher I eaten, is all fresh and you can choice your toppings."
• "The burgers were amazing."

Cons:

• "Unfortunately their fry servings have got much smaller."
• "The burgers themselves are bland and tasteless and you find yourself putting as many sauces and toppings on to make the burger actually taste decent."
• "We did not like the bacon double cheese burger, my daughter said that it was dry and she loved bacon but not this one."
• "The burgers and fries just seemed to be missing that certain something that sets Five Guys apart from the competition."
• "Overpriced and not very good, would be the politest response to the overcooked burnt mess we were served."
• "Food was over cooked and very greasy!"
• "The large fries here are not crispy at all and tastes bitter, maybe overcooked."

Service

Pros:

• "Served by a boy on his first day on till, very polite and friendly."
• "The staff were all lovely and the place was nice and clean!"
• "The staff all work really hard to get the fresh food out really fast."
• "The order came relatively fast considering it was quite busy."
• "Service was polite and professional."
• "The service was excellent."
• "Excellent customer service, the blonde lady that served me was courteous and patient."

Cons:

• "Service speed on the slow side."
• "Staff on the door refused to let her back inside."
• "The music is often too loud for the number of people inside."
• "Waited 20 mins for a milkshake. No acknowledgement from staff."
• "They just did not care and their attitude was we don’t care that you had to wait for this much time."
• "Staff wouldn't allow us to use the facilities until we'd ordered."
• "As other reviews have picked out the music was very loud."

Price

Pros:

• "Seems expensive for burger and chips on first glance but what a burger and chips!!! Also consider that the portions are HUGE."
• "Fair price for what you're getting."
• "You pay for what you get."
• "The price is reasonable for the quality."
• "Priced more then most would expect to pay for a burger but just as filling as a similarly priced meal elsewhere."
• "It isn't cheap, but you get what you pay for."
• "Definitely worth the price, the burgers are build your own so you can choose whatever toppings you like."

Cons:

• "The only slight criticism of 5 Guys is the price ... £20 for a burger, fries and a soft drink is a lot."
• "For anyone saying that it’s too expensive for a burger clearly had no taste buds, best burger by far!"
• "However, the food is incredibly overpriced, equalling that of TGIs for half the quality."
• "The price ruined it being a fast food place $$$$$."
• "Insanely overpriced for fast food."
• "Highly over-priced. I paid just shy of £15.00 for a burger, fries and a drink."
• "Very expensive...far better off going to a cheaper burger chain."

Ambiance

Pros:

• "Good atmosphere."
• "It's a fun American Style diner with different options for your burger or hot dog."
• "The restaurant is clean, airy, well lit& has loads of American posters on the walls. The toilets were immaculate!"
• "The friendly staff and laid-back ambiance make it even better."
• "The place is themed nice and the food was tasty."
• "A very true representation of an American diner."
• "Good music playing and plenty of seats."

Cons:

• "One drawback though is that this is located just off quite a sleazy street so would not be pleasant in the late evening. Just saying."
• "It was just us in there and maybe one other table, so the atmosphere was a bit quiet."
• "Dishonest, lying, thieves."
• "Really intimidating. I was polite and sound throughout yet person with long grey beard threatened me."
• "There was no extractor fans running so the whole place stunk of grease snd burnt food - not nice!"
• "Cold, loud, and poorly laid out dining area. Amateur level of cooked patties, fries too salty."
• "I extend a word of advice to the management though. You need to stop the hordes of delivery cyclists sitting on your front steps."

Menu Options

Pros:

• "I like the fact you can customise your burger fillings with 15 fillings to choose from."
• "It's within walking distance to everything fun. Perfect place for a quick bite before a sesh or family day out."
• "The selection is plentiful build your own burgers, the quality, freshness and taste of the food we had was excellent."
• "Five guys burgers and fries are simply incredible, great choice of free toppings for your burger."
• "Incredible tasting burger and a choice of 15 different toppings (unlimited amount)."
• "If you are vegetarian, they have veggie Sandwiches with or without cheese."
• "The burgers here are amazing. The topping combinations you can have are great at come at no extra cost."

Cons:

• "They do a bacon milkshake here, save yourself some money and DON'T get one no matter how curious you may be."
• "One of the party is vegetarian and their only real choice was all the toppings that a normal burger has put into a bun."
• "Avoid veggie sandwich as the entire thing just tasted like plain grilled onions and mushrooms."
• "Very limited vegetarian options i.e. no veggie burgers or hot dogs."
• "The hotdog was tiny and the beer just about okay."
• "Limited menu option with no 'meal deal' options."
• "Some menus on the table would have been nice to make ordering for large groups easier."