Gourmet Burger Kitchen (GBK) Reviews Summary

Service and Staff

Pros:

• "Staffs were kind and friendly."
• "The staff were seating everyone quickly and efficiently."
• "Great staff, very friendly."
• "Staff are all friendly and polite they all seem genuinely happy to be working."
• "Excellent value and great tasting food. Very friendly and courteous and knowledgeable staff."
• "Fabulous burgers as always and so easy to customise even with the ordering via QR code."

Cons:

• "The service wasn't great quite slow considering what came out on the plate."
• "Service was very bad. Our drinks came out quick and good about 40 minutes behind."
• "Shocking bad service. Waited nearly an hour for food after being told it was 30 min max waiting time."
• "Service was awful."
• "Very poor service, I believe it was the manager who I dealt with. Unhelpful and rather confrontational."
• "Service nonexistent, manager told girl to give me refund she ignored me and served another customer shocking."
• "Cold burger sent back twice, been sitting waiting for refund for 10 mins now, didn’t fancy cold chicken burger."

Food Quality

Pros:

• "Food was nice, however meals were served in plastic baskets with holes in, so we had to ask for plates to use sauces."
• "The food was with us within 15 minutes and tasted superb. Top marks."
• "The food came out very quickly and was perfect, we asked for a medium burger and it came out medium, chips were hot, the onion rings are delicious!"
• "Food was cooked perfectly medium rare and melted in my mouth with richness of flavour."
• "Tasty food, it's more filling than it looks!"
• "Food always comes out piping hot and the staff are wonderful."

Cons:

• "Food mediocre … Poor service only us and one other couple in whole restaurant yet it took 32 mins for our food to arrive !!??"
• "Burgers were okay. Overpriced. Burgers are around £10 and you still have to add another £4 if you want chips."
• "Two years ago when my partner and I visited it’s was absolutely amazing, 5 stars. But unfortunately today’s experience, the quality was not high enough to justify the price at all."
• "We have had 2 experiences unfortunately both time we had burnt burgers, warm sweet fries."
• "Went today for our normal £5.95 lunchtime 4oz burger and side, but apparently this isn't available during half term school holidays !!!! I really don't like school holiday exploitation, and being ripped off."
• "Absolutely disgusting how it was served like it was chucked on a plate, very expensive for what u get myself and my partner are I'll from it."

Ordering Experience

Pros:

• "You can order your food from the table using the GBK app and the free Wi-Fi."
• "Ordered via the app however you can use the till. The rewards scheme for the app is pretty good."
• "Online ordering and paying was easy and food took 10-15 mins."
• "So good!! I loved the bacon and cheese burger and they did it in a gluten free bun for me."

Cons:

• "Bit of a wait to get seated, followed by a faff ordering."
• "Sadly we didn't have a good experience here. Staff were friendly and the food was incredible however it took 40 minutes to get drinks."
• "The online service is absolutely shocking I am still waiting for a confirmation on a booking request for today which I booked on Friday."
• "Got a chicken burger that came with cheese and chutney, I cant have cheese. When i told the manager he asked me and my partner to leave."
• "It's fine. Had to chase down a member of staff to get our fries and when we tried to ask they walked off without listening to us."