Balans West Reviews Summary

Food Quality

Pros:

• "Food is delicious and the customer service is excellent."
• "The red curry rice and chicken is amazing and the croquettes!"
• "The food was delicious."
• "The food was really delicious here."
• "The food is always pretty good."
• "The hamburger and chips were delicious."
• "The food was cooked well using good quality ingredients."

Cons:

• "The steak arrived, firstly the size for a £26 steak was ridiculous & secondly, the steak was cold!!"
• "The food was not up to the standard we expected. We compared it to pub food from 20 years ago."
• "Very overpriced for such poor quality."
• "Food came stone cold."
• "Salad with chicken and bacon have water taste and no signs of sauce in there, not tasty at all."
• "The meat was so tough I gave up eating it, also the plate and the food was cold."
• "This was absolutely horrible. A very thin overcooked slice of fish put on top of soup like very watery thing."

Service

Pros:

• "Staff were friendly, helpful and attentive."
• "The staff are awesome. I followed them from the Ealing Broadway Branch. I can never get enough of them."
• "Staff are super nice and friendly! They’re efficient and quick."
• "Service is fantastic."
• "Service was great would definitely come back."
• "Customer service was insanely attentive and asking if the food was good or if we wanted anything without being annoying."
• "Thank you Daniel for an amazing and smart service."

Cons:

• "The place lacked any feel in the afternoon."
• "Did not return to us during the meal to check whether the food was okay."
• "The staff were pleasant but the service was poor."
• "Unfortunately, the service was rather slow, it seemed that they were a little short staffed."
• "Service was quite slow. waiting for 10minutes before being given a menu."
• "Waiters are not really attentive, waited to order pretty long."
• "Service.. slow, clumsy and to an extent dishonest."

Ambiance

Pros:

• "It's a cozy space, not small, but charming and warm."
• "Great place, good atmosphere, I really like every detail and there's a plenty of them."
• "The music and decor creates a good atmosphere."
• "Loved the ambiance and the place."
• "Service was great and it had a really nice atmosphere."
• "It’s got a very nice ambience if you’re looking to chill out after a long shopping trip."
• "Great atmosphere, friendly staff."

Cons:

• "Not to mention the entire outside area is dedicated to smokers which means non-smoker can't enjoy sitting outside without destroying their lungs and having a facefull of smoke while eating."
• "Also if you sit outside cigarette smoke blows over from the Westfield smoking area."
• "No atmosphere as nobody was happy and nobody smiled just going through the motions - badly affecting the energy of the place."
• "Not rude but unwelcoming is the best way to describe it."
• "We sensed the service wasn't good all round the outdoor seating around to be honest."
• "Over priced & worst service ever."
• "The menu is very poor. Terrible in fact."

Value for Money

Pros:

• "Food was delicious if a little expensive."
• "The prices were a bit high, but overall it was worth it."
• "Food was really good as well, not overpriced."
• "The food was superb and came so fast by the time I looked at the phone about 5-10 minutes later my amazing food arrived."

Cons:

• "Seriously waste of money and appetite."
• "The english breakfast was ok but a little pricey."
• "Very disappointing dinner for four costing £120."
• "However, value for money, quality of food would make me think twice before coming back here."
• "Food is very overpriced and portions small so don't expect to feel full."
• "The quality of the food was very poor for the price."
• "Service here used to be great but has gone drastically down hill."