Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "Despite having issues with their IT systems, the team were very accommodating."
• "Emmanuela was very polite over the phone and in person."
• "The man who served us (Archie) was brilliant."
• "All the staff were helpful and friendly and really did everything they could possibly do to ensure we all had a nice time."
• "Staff was excellent that would be Josh and his manager Reanie! High Five guys for looking after us we will be coming back as you really looked after us this evening X"
• "Great staff, helpful Colin was friendly fast and had a great smile."
• "The staff I interacted with were all very pleasant and attentive."

Cons:

• "terrible customer service very uninterested aggressive staff and always out of something no matter what the time."
• "staff were rude and unhelpful the service was really slow."
• "The manager wouldn't even begin the refund policy."
• "The staff in the majority of pizza huts do not belong in customer service."
• "Service got worse from last time. My pizza stayed at the counter for 10 minutes and they didn't noticed."
• "Service needs to be better."
• "Nobody knows what they're doing, they're rude beyond belief and have no interest in customers whatsoever."

Food Quality

Pros:

• "The food was fine as always."
• "the food was hot and looked fresh, salad was topped up regularly."
• "The food was amazing and the staff working there touched me."
• "Food was good, fresh and salad bar was stocked up well."
• "Pizzas were fantastic."
• "The food was freshly prepared and very delicious."
• "The pasta and pizza was lovely, served fresh and hot."

Cons:

• "The pizza was freezing cold and I had to cook it a little while for myself and my children!"
• "The salad bar was lacking any finesse and salad bowls too small."
• "The food was the usual Pizza Hut food. Exactly what it says on the tin."
• "1 hour and 30mins waiting for a medium margarita!!! What a joke!!!!! And then I receive it COLD obviously and am sorry but margaritas have tomato and cheese not tomato and sprinkles of cheese. DISGUSTING!! NEVER AGAIN"
• "We ordered from here and the pizzas were UNDERCOOKED/ RAW."
• "The thousand Island dressing was sour."
• "Pizza was massively greasy. Had to sponge it down with a paper towel."

Restaurant Atmosphere

Pros:

• "This pizza hut looks new, is clean and has the ice cream factory for the kids so is a winner."
• "People looked happy and satisfied when leaving the establishment."
• "Wonderful experience for my sons 11th birthday party at Pizza Hut Colonnades."
• "It was a really lovely experience and all the waiters were helpful and friendly."
• "Wonderful experience at Pizza Hut, Colonnades, Purley Way."
• "Good sized place, well maintained and colourful interiors."
• "Great time here with the family for a birthday."

Cons:

• "Over run with kids picking at the buffet."
• "The toilets were all dirty. The men's toilet was closed."
• "The worst restaurant I've been to in a long time."
• "The worst service, cold pizza and sides, ripped chairs, kids running around with staff disinterested, tables left with plates and cups for over 15 minutes after customers have gone."
• "The restaurant however was in an extremely poor state and is most definitely ready for a refurb."
• "The place is very busy on Saturdays. It's generally OK but the restaurant could be cleaner though."
• "restaurant was unkempt and dirty."

Ordering System

Pros:

• "Again more brownie points to pizza hut as they gave us 50% off of our bill for the wait!"
• "Went for the sharer deal which consists of 1x pizza 2 x sides 2 x desserts and unlimited salad, do love a pizza hut salad bar."
• "Today we ordered here a Family Pizza deal. We ordered online and we could collect our order in 20 minutes."
• "Very easy to order."
• "The staff suggested alternatives to save money."
• "Good place to visit and eat. Lots of parking space available."
• "Nice, friendly staff at the collection point."

Cons:

• "Pizza hut has changed their way of working, now you can't order food from table, instead you need to order food from order counter and pay money first, then food will be served to you."
• "But I have to only give 2 stars as the new online ordering system is the worst experience I had on a restaurant."
• "The new system of ordering and paying at the bar is awful."
• "One pizza couple sides and deserts and drinks £50 for two people highly disappointing."
• "Waited 10mins to get served after I get up and asked someone to take our order."
• "Online orders weren't going through. Staff wasn't helpful, and got a manager to help instead."
• "After being seated and ordering from the barcode app, the food took 25 minutes to come."