Pizza Express Reviews Summary

Location and Ambience

Pros:

• "Pizza Express, as always, has the best pizza in London, on the charming Merchant Square (Paddington)."
• "Lovely restaurant. Right by the canal."
• "Such a great place to eat. Right along Paddington Basin so it does have a nice view as well, especially in the evenings."
• "The atmosphere is very pleasant."
• "We love the location of this Pizza Express."
• "The location and ambience are both lovely."
• "It was beautiful! You had a tremendous View!"

Cons:

• "Firstly the table was surrounded by flies that kept landing on our food and drinks."
• "Always enjoy pizza express but this branch is a nightmare - poor and slow service, rude waiters and incredibly confrontational."
• "Our local Pizza express and three times in a row we have been turned away despite the restaurant being barely half full."
• "This place is super fancy and the pizzas are quite pricey, making it more suitable for wealthier folks."
• "The restaurant was less than half full, they sat me at a very small table."
• "Heavy traffic of pizza boxes through the restaurant as the takeaway food was cut and put into boxes in the eating area rather than the kitchen."
• "They charged us £30 for two small pizzas that not even a dog would eat."

Service

Pros:

• "The service is immaculate, special thanks to Juan Carlos his service was super, he was so kind and understood our dietary needs."
• "The service was top-notch. However, what truly elevated my visit was the impeccable service provided by our waitress, Barbara."
• "The staff were polite and engaging but not constantly in your face."
• "The staff was super kind, and they invited to my daughter to make the dessert with them."
• "Great restaurant with very friendly and helpful staff."
• "Paco and Manu, the two waiters who served me, were both friendly and professional."
• "Compliments to the chef and the head waiter!"

Cons:

• "Staff are so rude it’s unreal."
• "To be called a liar and to be lied to is so unprofessional."
• "Always enjoy pizza express but this branch is a nightmare - poor and slow service, rude waiters and incredibly confrontational."
• "The waiter could have done better with the service."
• "The service was awful."
• "Extremely rude behaviour from a waitress."
• "Absolutely terrible service by a rushed, inattentive, uninformed and forgetful waiter."

Food Quality

Pros:

• "The food tastes amazing as well!"
• "Food was delicious and good portion sizes."
• "The pizzas are excellent. I’ve also ordered the Pollo Pesto, which was tasty and yummy."
• "The pizza was absolutely delicious, with a perfect blend of flavors and a wonderfully crispy crust."
• "The garlic bread was the best I’ve ever tasted - so soft!!!"
• "The highlight is goats cheese and spinach pizza. The meat pizza that we also ordered met our expectations."
• "Food came quickly and was good quality."