Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "The food was 1st class and of very good quality, meaning it was worth every penny spent."
• "Brownies were absolutely delicious and chocolaty!"
• "The food tasted very good, but was a bit pricey."
• "The food is cooked to perfection!"
• "The flavors were exquisite, and the tenderness of the ribs was a true culinary delight."
• "Delicious food, Carbonara was excellent, chicken wings succulent and crisp."
• "The vegan mozzarella pizza was 10000000/10 and the the vegan choc chip with hot cookie dough covered in chocolate sauce and honeycomb pieces was the best dessert I’ve ever tasted."

Cons:

• "Food was overpriced for the quality and quantity of the food."
• "The food was average and the table was sticky!"
• "The actual food was not good at all. My burger tasted funny and the burger inside very wet."
• "Food was very poor - chips Luke warm and chicken burger was like rubbery shoe leather."
• "The Pizza was too sweet and the big chunks of chicken were tasteless and my daughters pasta was billed pasta and raw tomatoe sauce... no taste at all!!"
• "The food was beyond terrible. Mac and cheese was dry and very basic."
• "Personally, I don't like the food. I think it's overpriced for the quality. So tasteless."

Service

Pros:

• "As soon as you step through the door you are greeted with smiles!"
• "I am so grateful for the service that I received at Frankie and Bennies last week."
• "Our waiter Lazer was really attentive and polite, I have to say his service skills were impeccable."
• "Our server Kasia B was really attentive and looked after us well."
• "The staff are what earns the stars! Really polite and good at their job."
• "Really enjoyed the atmosphere and service by Ionela, who was friendly and helpful in every way."
• "We were served by Ionela who blew us away with her top notch service, she was very attentive and friendly, a credit to the restaurant."

Cons:

• "Very poor customer service. A group of around 12 people went and staff was very unaccommodating and quite unpleasant to deal with."
• "I was served by a very rude quick tempered columbian woman in her 30s."
• "Waitress very rude and short. Kept rushing me to order."
• "Then when I didn't leave a tip she was soooo rude and basically was upset like her dreadful slow, diabolical service deserved a penny......"
• "The service was poor, waitress was very rude."
• "Service poor as they were very busy with children's party and 'not interested' in us."
• "Usually I go in the day time and am met by a lovely gentleman that always is amazing, the evening was not so great, four members of staff, frustrated with each other and customers, awful service."

Ambiance

Pros:

• "It's a great place to hang out with friends or if you have got a hot date."
• "The atmosphere was something Frankie and Bennies excelled at."
• "This is a classic style American diner which is nicely decorated."
• "I like the restaurants aesthetic and the atmosphere that comes with it."
• "Amazing atmosphere. Loved the photos around the shop especially!"
• "It's like sitting in the Back to the Future's bar."
• "The seating and lighting in the restaurant creates a nice atmosphere."

Cons:

• "I am appalled that the heating was broken and we sat there in our jackets eating food."
• "A bit too crowded and noisy."
• "It's a very family friendly place but quite noisy and upbeat."
• "The Croydon branch is disappointing. It seemed shabby and run down compared with other branches."
• "Being checked up on every 3 mins just gets annoying :("
• "The toilets are freezing and have absolutely no hot water, which made it quite uncomfortable to use them."
• "Very sad and sorry to see that this place is in my top ten places to avoid at all costs."

Price and Value

Pros:

• "The meals are reasonably priced and the food is okay/good."
• "Portions are quite generous and the price I paid for dinner is perfectly balanced with the quality of food I had."
• "The food is very tasty and the prices are very reasonable. Portions are very generous."
• "The price is what balances the food quality out with the menu being cheapish and special deals being thrown about like candy so that’s nice."
• "We chose unlimited soft drinks, which was good value for money."
• "The kids menu is a good one and good value."
• "The food was excellent & hot & arrived quickly."

Cons:

• "You don't want to pay full price and beware as the drinks will rack up the bill!"
• "I am not happy with the food at all. Over pricey for the quantity, and the quality of food is really poor."
• "The range of vegan choices was great and tasty, but was a bit pricey."
• "For prices we paid it isnt working going back to eat here."
• "Would have never payed the 10% service change if wasn't necessary."
• "Not worth the money I spent."
• "Very expensive for the quality of food you get."

Special Dietary Options

Pros:

• "Good vegan and gluten-free options. Their menu is amazing, good taste, good size and well done."
• "The food is really enjoyable and as a vegan lots of delicious foods available."
• "The range of vegan choices was great and tasty, but was a bit pricey."
• "This place had a good choice of vegan and vegetarian food, comfortable seating and good atmosphere."
• "A lot of vegan options on the menus which was great so would 100% go back and try them."
• "The vegan mozzarella pizza was 10000000/10 and the the vegan choc chip with hot cookie dough covered in chocolate sauce and honeycomb pieces was the best dessert I’ve ever tasted."
• "The food and desserts are very tasty. The ribs are soft and flavoursome."

Cons:

• "Ordered a gluten-free vegetarian option (portobello mushroom burger). I got neither a gluten-free or vegetarian meal."
• "It was widely promoted in the mirror, Daily mail, Sun and other newspapers that they would be offering free pizza and drink to Students who had received their A levels results. My daughter went to the Croydon branch only to be told that they don't do the promotion."
• "Grandaughter has special dietary needs and they couldn't cater for her for desert."
• "The menu has changed since I last was there which was about 6/7 months ago. However despite the friendly service I found I was a bit disappointed with this menu as a vegetarian."
• "Totally incompetent waitress. Told her 3 times I want the veggie Xmas burger."
• "Slow Cooked Beef Pizza – a bit too salty and not crunchy enough."
• "Food was awful, waited a long time to be served. When the food arrived the order was wrong, when it came back it was undercooked and still not correct."