The Luxor Restaurant Reviews Summary

Food Quality

Pros:

• "The food itself is amazing, we had Tagine and mixed grills and the flavours were so varied and delicious."
• "Best Lebanese food we've had, ever! Fabulous fresh flavours."
• "The chicken was marinated very well - the hummus was creamy and the additional lamb + lemon gave it a flavoursome pop."
• "The mixed grill is definitely worth a mention. With its burst of flavours and generous portion size, it simply has to be ordered."
• "The food is freshly cooked to a high standard."
• "The food was amazing, especially the lamb kofte shish and really good value for money."
• "The food is amazing."

Cons:

• "The Hummus was also very salty and the lemon and herb prawns so overpowering you definitely couldn't taste any prawns."
• "The food is not great I will not give."
• "I think it's more Morrocan cuisine and doesn't get the authentic Lebanese food quite right."
• "Moroccan dishes was not that tasty."
• "Very slow service! We orderd lamb shish and mix grill both meat dishes were bland."
• "The food really bland."
• "Serving mouldy food!! Avoid at all costs."

Service

Pros:

• "Staff were friendly and efficient."
• "The staff were warm and welcoming and are really knowledgeable about their menu."
• "Friendly staff who helped us with our order and gave us drinks on the house."
• "The service by Grace was very helpful and friendly."
• "Grace was very friendly and made us all feel welcome."
• "Very polite and when arrived it was professional and friendly service."
• "Welcoming staff who made us feel very comfortable."

Cons:

• "Questionable why the waitress lied... Unprofessional and unfriendly customer service?"
• "When we had dessert at the end the table wasn’t cleaned up properly."
• "Staff is good 1 person can't handle everything for weekend evenings of 6-7 tables. Bad management I would say."
• "These businesses cried during covid but now are so rude and are not accepting customers."
• "Very bad service, the waitress was giving us plates in our hands kind of help your self."
• "Waited 1hour 30mins for the food to arrive and when it did there was mistakes with order."
• "The waitress was so rude, she refused to take it off our bill even though we didn’t touch it."

Ambience

Pros:

• "Amazing atmosphere when out for a night out with friends."
• "The look of the restaurant made it feel 'different' but in a good way."
• "Every time I come I am welcomed like an old friend and the food is always amazing."
• "An amazing ambience."
• "The overall atmosphere of the place was excellent."
• "A cozy atmosphere and great dining."
• "The welcome is friendly and the service and banter with Grace great fun as always."

Cons:

• "Chairs are very uncomfortable to sit in also."
• "Kind of didn’t feel like a restaurant."
• "Only lost a star because the restaurant is in need of a refurbishment."
• "Long wait for food, long wait to complain about food."
• "I didn't really feel welcome there. They tried to get us out as quickly as they could after we had our meals."
• "Girl behind the counter was rude."
• "Poor service, we were not happy, we didn’t get our starter, then I had to cancel it because I was on my main course."

Value

Pros:

• "The Luxor Restaurant provided a lunch buffet for 100+ staff at The Royal Bournemouth HosHospi and it was excellent value."
• "The portion sizes are generous and very reasonably priced."
• "One of the best Lebanese restaurants I've eaten at in Bournemouth."
• "Great atmosphere and very attentive staff especially Grace who miraculously got our order right even with everyone chopping and changing."
• "The food was outstanding and some of the best Middle Eastern food we've ever had."
• "Very reasonably priced."
• "Great value."

Cons:

• "The most miserable, over-priced mezze I have ever had."
• "The service was a let down the experience for our family."
• "The food looked like it’s was cooked a week ago."
• "The mix grill box was half empty."
• "I would have got a bigger portion in a local Turkish for 13 pounds!"
• "The Lebanese food was not mastered well at all."
• "They gave pitta bread from any takeaway rather than traditional and there was only one type of sauce to dip the bread with in the starter."