Squirrel Reviews Summary

Atmosphere & Decor

Pros:

• "The place was really nicely decorated and had a great atmosphere."
• "All in all a very enjoyable experience - a good friendly family atmosphere."
• "Nice lively atmosphere, and staff checked on us several times."
• "The bar / restaurant area is thoughtfully laid out and very relaxing, plenty of space between tables and stylish decor."
• "Lovely character and atmosphere in the pub."
• "The ambiance and the decor is really nice."
• "Had a fabulous atmosphere."

Cons:

• "The let down was the raucous groups that were in there."
• "It was open mike night and it was quite noisy but some of the acts were quite good."

Service

Pros:

• "We waited for about 30 seconds before we were taken to our table."
• "Service was very good and prompt."
• "Staff very attentive, didn't wait long for food & drinks order."
• "Service was spot on. Attentive without being intrusive."
• "The service was pleasantly unobtrusive while being promptly delivered."
• "The service was excellent, fast, efficient and slick, Helen who served us was superb, warm, welcoming and very attentive."
• "Service was fast and excellent!"

Cons:

• "Our order wasn’t taken for 35 minutes and the food was brought an hour after we arrived."
• "The level of customer service is extremely poor. You can be sat waiting up to 30 minutes before the staff attend your table."
• "Very poor service due to being grossly under-staffed."
• "Service was very slow too given that most tables around us had emptied by the time we got our main."
• "The service was very slow to take the first drink order and then after this we weren't asked again if we needed any more drinks."
• "The poor customer service that we received was unacceptable."
• "We were also disappointed at very very slow service on weekday lunchtime that wasn’t at all busy."

Food Quality

Pros:

• "We had rotisserie chicken, beefburger, and chicken curry. They were all delicious."
• "Steaks were cooked just how we like them, the other meals were excellent."
• "Food was great, the burgers were soo tasty and not bad price at all."
• "We couldn't fault the food, all our meals were lovely especially the pie and lasagne with the best garlic bread I have ever had."
• "Fish and chips 10 times better than from seaside place and gammon steaks absolutely delicious!"
• "Food was great quality & tasted amazing!"
• "The food was excellent and very well presented."

Cons:

• "Only good if you enjoy microwave food."
• "The lamb shank was ordered without potatoes but with seasonal greens. When the dish arrived we were told they had no seasonal greens at all."
• "The mains were a little disappointing. They were ok for the money but lacked flavour."
• "The food was alright but the rotisserie chicken and mash potato I had was very dry."
• "We have been served spoiled chicken, smelled really bad. Cucumber was mushy."
• "Black Brussels sprouts, extremely dry turkey, inedible stuffing, pigs in blankets which were rock hard and stone cold."
• "Food was cold and greasy."

Value for Money

Pros:

• "Food was great, the burgers were soo tasty and not bad price at all."
• "Fairly big selection of food and drinks at very reasonable price."
• "The value for money was outstanding in my opinion."
• "Great value, very friendly hospitality."
• "Not the best food, but you definitely get value for money."
• "Good value."
• "Very good value and extremely filling!!!"

Cons:

• "Overall the meals are a little over priced."
• "Very ordinary food, but poor service due to understaffing I would suggest."
• "Food was sub standard and expensive."
• "Food was way too expensive ... It's a pub FGS."
• "Very disappointed today as we were looking forward to the set festive meal at £19.99 each for 2 courses."
• "The food was tasteless, was extremely over priced for what it was."
• "Quite expensive for the level of quality."