O'Neill's St Mary Street Reviews Summary

Atmosphere & Entertainment

Pros:

• "Love O'niells St Mary's Street!! Great atmosphere, food and bands."
• "The place is always bouncing when they have live music on."
• "Absolutely love this place. Great atmosphere, cheap cocktails (that taste great too), amazing food."
• "Awesome venue for meeting mates, watching sports or live music!! Crazy value for money too especially with the awesome drinks deals."
• "The atmosphere was lively and energetic, with a great selection of drinks and food."
• "Always a great atmosphere, but can get a little too full."
• "Such a welcoming atmosphere and speedy service."

Cons:

• "Used to be a great pub, lots of live music etc but now it's mostly music played extremely LOUDLY and you have to shout to have a conversation!"
• "Never have I had a more poor experience in a pub... there was no atmosphere, as no one was allowed to express their joy or sorrow."
• "Pretty dead at lunch time on a bank holiday so that should have been a sign."
• "Had our first drink in O'Neills since coming out of the lockdowns. What a disappointment... staff couldn't be bothered."
• "This establishment has now lost a loyal customer, due to the owners’ prejudice against English people."
• "Felt very unsafe in the pub on my last visit - too scared to ever return. Was physically removed, sworn at, and threatened with violence by one of the bouncers, just for taking a photo."
• "Awful staff. In terms of turning up, it seems to depend on if the security like the look of you or not."

Service & Staff

Pros:

• "Enjoyed a few hours here with friends last night. The door staff were chatty and welcoming, explained the track and trace system and showed us to our table."
• "Visited this pub during an extended trip to Cardiff. The staff were pleasant and helpful, doormen were courteous and the beer was cold and of good quality."
• "Amazing service from Georgi!!! He made sure we had everything we needed when ordering food and was such a lovely individual."
• "Lovely place and service, thanks Emily 😊"
• "I Had an excellent customer service when I was in there last by a young lady called Megan ❤️ Fairplay she went above and beyond for me and friends."
• "The service I received off of a member of staff called Amanda was above and beyond polite and helpful."
• "Staff were very friendly and helpful... made our kitty go the extra mile... Cheers for a great night!!"

Cons:

• "Good bar good staff. Door staff!!!! Up there with the worst. So unprofessional."
• "Tried to discuss with the DJ when the dancefloor was empty what would maybe be good tracks to play... he threatened to get me kicked out because I recommended certain songs to get the dance floor going and suggested his manner was quite rude... Would avoid."
• "Very disappointing service,sent a alleged pink gin and lemonade back as it was the 2nd one and nothing like the 1st 1 I had,we were a group of 6 and all agreed it was nothing like the ist 1,refused point blank to replace and would not provide managesr name either.very disappointing."
• "The service is awful! I was standing there on Sunday night 25/10/2015. There was an empty bar and the two lanky half wits were too busy chatting each other up to serve!"
• "Will never in my life go back here for drinks. Bouncer at doors to upstairs on game day was rude and angry towards myself and friends."
• "Guy at the door, not sure if head door man or manager but had a massive power trip and no people skills."
• "Disgusting door staff and just as disgusting management!"

Food & Drinks

Pros:

• "At £5.75 each plus coffee it represents very good value for money."
• "The new lunchtime special menu is much improved. Nice size fish and chips."
• "Went in for breakfast after a night out, had a sasuage and egg bap and a cappuccino which were very nice! Irish recipe sausage was beautiful."
• "The snow burger and deserts were really tasty and delicious."
• "Food & cocktails were amazing (especially the strawberry daiquiri) and all bar staff were so lovely."
• "The food was really fresh, tasty and great value."
• "The herbivore burger was top notch."

Cons:

• "Visited this place last Friday at 5.00pm... Firstly the drinks are so so expensive... Then secondly it was baking hot in there, no air conditioning it was so hot we had to leave as it was not enjoyable."
• "Drinks are decent, chips/fries and sandwiches are good, but coleslaw had no dressing, and salad only seemed to have oil on it, rather than a proper vinaigrette."
• "Ordered a steak with salad and sweet potato chips... However steak was lovely. My sister ordered chicken and ribs... However no compensation was offered."
• "Burgers and fish fingers were overcooked big time, starters were brought with main course, wrap was served cold..."
• "We ordered food and when we got our plates the veg was almost raw and the mashed potatoes was made from smash."
• "Food was mediocre and portion sizes would have disappointed a child."
• "The turkey pie was not very tasty it tasted ‘jelliefied’."

Cleanliness & Facilities

Pros:

• "Good service, nice clean surroundings, plenty of TV's, good selection of tap beer / ales."
• "Very clean tables and chairs, nice to see in these Covid times."
• "Nice, clean & spacious place with friendly staff."
• "Toilets were located down some stairs, and were pretty clean."
• "The place was clean and organised - It was during an off-peak time zone."
• "Very clean tables and chairs, nice to see in these Covid times."
• "To begin, the Staff were very friendly and I could not fault them. They were great when applying COVID-19 Guidelines."

Cons:

• "The cheapest pint is £5.15, and the most expensive is a lot more than that - I've lived and drunk in Cardiff City Centre for 8 years and it's the most expensive pint I've bought."
• "Nice looking venue with a good breakfast available, the only down fall was the toilets! omg seriously I was sticking to them with every step and the smell was dreadful!"
• "Visited here for food. They hadn't long opened that day. We were one of the first tables to order food (4 of us). The wait was around half hour and when the food eventually came it was cold."
• "Downsides were the tables were very sticky."
• "Only gripe was the toilets, not the cleanest and the lock was missing off one of the cubicals."
• "Disgusting dirty place anyway would have to be overly drunk to go here."
• "Awful staff. In terms of turning up, it seems to depend on if the security like the look of you or not."