Escooter Clinic London Reviews Summary

Customer Service

Pros:

• "The manager at the counter was fantastic."
• "Jamal was very well informed, professional, and personable."
• "The staff, especially Micheal, have amazing customer service and are very warm welcoming."
• "Great customer service from everyone and very welcoming."
• "Excellent customer service from Jamal who was very well informed, professional, and personable."

Cons:

• "The customer service was incredibly poor. I waited for over 30 minutes just to get assistance."
• "When someone finally came to help, they seemed disinterested and unhelpful."
• "I am not a happy customer and I'll try to avoid them next time even though they're the best closest escooter service in my home."
• "The owner or manager of escooterclinic refused to speak on the phone."
• "Staff unwilling to help and the manager Patrick is even more disrespectful than the staff."

Quality of Service

Pros:

• "My main issue was resolved in a timely manner."
• "They took my electric Cortina bike which had a broken motor and ordered a new motor. It took 6 weeks to arrive which was not their fault and fitted it quickly when it arrived."
• "Thorough service, with all the workers seeming to be quite technically skilled."
• "The treatment they’ve given me has been top-tier from A to Z."
• "They also did a small analysis of the scooter without charging me anything, very satisfied."

Cons:

• "The quality of the scooter was far below expectations. Despite being touted as a high-end model, it felt flimsy and unstable during the test ride."
• "The scooter just keeps losing power at least three times a day when I commute."
• "Paid to have two scooters fixed and both came back with the same issue."
• "I went to get my puncture done cost me 60.00. I got another puncture a few days after."
• "I ended up with THREE PROBLEMS that I never had before."

Pricing and Transparency

Pros:

• "Great price and the only in place in London I could find which work on any electric scooter."
• "The service was both efficient and at a great price."
• "Although I disagree with the price, was great service there."

Cons:

• "The pricing was not transparent. I was quoted a price that seemed reasonable, but when it came time to make the purchase, there were numerous hidden fees."
• "They wanted me to foot the bill for the return shipping, which amounted to a staggering £17!"
• "The first time I brought my scooter to them to fix the ignition, it wasn't 3 months before the ignition packed up."
• "Would have been a great price if only it arrived."
• "They should be ashamed to try and sell scooters that don't fully function or match the speed as described."

Return and Warranty Policies

Pros:

• "They offered a test ride option to ensure that I was completely comfortable with my scooter before making a purchase."

Cons:

• "Their return policy is extremely rigid. When I expressed concerns about the scooter after a day of use, I was bluntly told that returns were not possible unless there was a significant manufacturing defect."
• "They refuse to refund the 210 pounds paid in advance unless by deducting 80 pounds."

Communication and Responsiveness

Pros:

• "I was kept updated on progress and collected my scooter on fathers day 2 days later and boy was I happy."
• "I have sent my electric scooter to fix a problem of lost keys, in less than 2 hours they had it fixed and explaining all the details."

Cons:

• "I waited for 2 weeks, there was no tracking info, nothing... I finally decided to send them an email, and it has already been another week, still waiting for a response."
• "Instead of jumping on the hype and overcharging locals, I suggest you focus on reasonable prices and community. Otherwise, you won't be there long."
• "I was riding home and the screen started flashing (on and off then it SHUT down) this is after paying for TESTING SERVICE."