Drury Lane Diagnostic Centre Reviews Summary

Customer Service

Pros:

• "I would be has bold to say that the customer service I received was second to none, what an outfit Drury Lane Auto Services is and ticks all the boxes."
• "I have always found the staff courteous and prices competitive."
• "Their service has always been great and I'll be using them for many years to come I'm sure."
• "I am a returning customer and will more than likely be using them again in the future."
• "Words are not enough to describe the level of customer service and satisfaction. 1000% would recommend."
• "Everyone was very polite, they took their time to explain everything to me."
• "Staff were extremely friendly and helpful. Will definitely go back."

Cons:

• "I started using the garage because they were a specialist but in the end I found them to be expensive and I had to return on more than one occasion because the issue was not resolved properly."
• "And to anyone reading this I will say: your loyal custom and prior problem-free encounters mean absolutely nothing."
• "After speaking to the owner I do personally feel that the owner needs to enroll himself to a customer services course to learn how to speak to customers."
• "Feel a bit let down, as there was no clear communication on pricing structure."
• "Not very professional and customer centric."
• "As a business you have failed badly on this occasion and in all of the aspect. Shame on you."
• "Very poor customer service wouldn’t recommend phoning them."

Quality of Repairs

Pros:

• "They have High End equipment but more importantly the knowledge and experience to use it."
• "Car has never drove better."
• "Had the 4 wheel laser alignment done on the Hunter machine. Given print outs of the before and after readings. Very pleased in general."
• "Paul has done an excellent job for full 4 wheel alignment and camber adjustment on my Audi A5 - feels like my car has just come off the production line!"
• "They setup car perfectly, alignment, geometry check and steering reset."
• "Paul and the guys are the only people I will trust with my car, especially after having appalling service at the main dealer, thanks to you all."
• "Over here at Drury Lane Diagnostic Centre they properly diagnosed the problem and fixed it too well under expected cost."

Cons:

• "I took my car to this garage, because my right rear indicator wasn't working... I was charged £174 for a black tape around the harness plug."
• "I was told there is no chance to fix the car for less than £4000-£5000 (on top of £1100 for diagnostics), as this was perhaps due to ECU fault."
• "The car was in for longer than ever before, and with a bigger bill than ever before (£1344)."
• "Had my wheels aligned £144. Overpriced and only £75 at Halfords."
• "Did a good jog cant fault them on that. But I had a quote of quote for a turbo and the price on completion went nearly doubled."
• "After 4 weeks of waiting for the ‘new equipment’ and ‘non-stop testing’, I was told there is no chance to fix the car."
• "Sadly they were unable to fix the engine failure and they charged me more than £1100 for some diagnostic tests and replacement of two small parts which real cost was around £140."

Value for Money

Pros:

• "It's not the cheapest alignment in the area, but you do get what you pay for in this life......definitely the best value!"
• "Would definitely recommend them."
• "I would use Drury Lane Auto Services again and will recommend to Family n Friends :))"
• "Would recommend."
• "Will highly recommend."
• "I was absolutely delighted with the quality of service."
• "I happily paid less than £250, and driven home the happiest I have been for a while when it comes to maintenance on my car."

Cons:

• "Additionally, £800 seems excessive for front suspension coil replacement, wheel alignment and head lamp repair."
• "Wish I could give 0 stars... Useless company, charged £48 for a diagnostics check."
• "For further checks the cost had risen to £90 plus vat, to me this seemed a hidden cost."
• "Soon after I dropped my car off, I was informed after 1 hour that the cost had increased."
• "Experts at finding 'other faults on your car' when it's in the garage to increase the bill."
• "wouldn't release my car until i paid the excessive charges and i still had the original problem."
• "Complete waste of time and money! Going to have to spend more just to rectify the problem that you guys have caused."