Address: 116 Hartington Rd, Preston, PR1 8PQ, United Kingdom
Phone: +441772418090
Rating: 4.6
based on 468 reviews.
Customer Service
Pros:
"Excellent customer service, he just made our experience so great."
"Received a phone call from Sales Manager Christian today who was extremely helpful & apologised on behalf of Arnold Clark."
"Fantastic service from start to finish with Jake at Preston Motorstore upon collecting my new car."
"Very straightforward process. Dealt directly with Jordan who made the whole process really clear and simple helping at every step of the way."
"When I walked in I was greeted at the door with a smile."
"The service at Preston is extremely efficient and all staff are particularly well-mannered."
"The service was excellent and he was super helpful and friendly."
Cons:
"Original: Needed a car pretty quick so didn't take my time looking, picked one, to which the garage had quite lackluster communication for."
"First time purchasing a car which originally was in Edinburgh where was lack of communication and a week long delay."
"Terrible service from the get go, bought a car and when I arrived to collect I had to wait 30 minutes before anyone came to get me sorted."
"Absolutely appalling service from AC, too many reasons to list at the moment & it's also in the process of being dealt with by Trading Standards."
"Absolutely useless. Avoid AC - worst name is automotive industry."
"After sales is really disappointing! Called 3 different times and asked to speak to someone about my car purchase and sadly no one has so far returned my call."
"I called the service team at the Preston branch and the customer service was really poor."
Vehicle Condition and Sales Process
Pros:
"Sold my car to the Preston branch. It was a fair process and the price paid to me was competitive compared to other places I went to."
"Purchased a car online via Arnold Clark. Car was purchased from the Ayr Branch in Scotland for Click & Collect delivery. The sales service was super easy!"
"The whole process was so quick and pain free."
"Bought a beautiful new car last week and were really happy with how through they were and quick and we couldn't fault them at all."
"Where to start Jordan was fantastic from start to finish. Bought Wrangler Jeep was delivered next day."
"Smooth, quick and easy transaction."
"Consultative sales approach, straight forward and made the whole process so easy."
Cons:
"Then I later find out that the car has been sold to me with so many problems, the car should never have been signed off as it failed it’s MOT as the car was sold with one tire being a different and wrong size, the exhaust also needed replacing along with a brake disc, coil and headlight."
"I bought a car from the branch in Preston in December, I drove it for an hour and then the gearbox stopped working at all."
"They dont want to know not their problem 'they are legal' did at least pay for the wipers but I wouldn't trust this lot as far as I could through them."
"The car i sat in the showroom stunk of old cigarette smell, it was disgusting."
"They’ve wrongly accused me of scratching a hire car and charged my deposit."
"I changed the car for another one and just few days later the engine light came on the dashboard."
"Paid deposit (£99) for a vehicle on June 06. Made several calls to branch to get progress on vehicle. Eventually after about 2 weeks of wasted time I cancelled the sale as was advised vehicle needed a lot of work before sale."
Staff and Management
Pros:
"I just collected my Mercedes from the Preston branch of Arnold Clark today... all three have been extremely professional and knowledgeable."
"I collected my new car from the Preston branch and was looked after by the lovely Jake Sumner."
"Jamie a sales rep was there and helped me."
"Absolutely amazing car dealership, has a lot of great staff such as Jean Prichard who went through the whole process from start to finish with me."
"Great experience selling our car to Arnold Clark. Alison was friendly and helpful."
"Jordan, who is one of the sales managers has been absolutely exceptional in the service he has provided, I cannot fault any of the service from him as it has been 10/10 professionalism and has gone above and beyond when doing this."
"The service and professionalism I received from the staff at Arnold Clark Preston, especially Jason Treadwell and his manager Sam, was above and beyond."
Cons:
"After an long winded argument agreed to change the car and spending more money with them on an better one I have since found they have taken my cash deposit and are refusing to return as it hasn’t been included into the new car deal."
"They left my daughter with a car that kept breaking down & wouldn't help us with fixing the failures of the car, hence we have a car sat there with no M.O.T & our M.O.T is in our service plan which we purchased separately from AC."
"The manager, nor the sales assistant returned to me. I was left stood outside for some time."
"Special thanks to Charlotte for being so unhelpful and supportive."
"The manager Karen Briley never bothered to speak to a single employee to figure out what happened."
"The manager Christian was being sooo rude he needs to first learn how to give good customer service."
"Extremely poor service from the sales manager, Jordan Forsyth."