Broad Street Studio Reviews Summary

Studio Environment and Cleanliness

Pros:

• "The Cleanliness and sanitary procedures in place are great to see compared to other piercing shops I’ve been to."
• "The studio is very clean and well kept."
• "Really warm welcome very professional, and very clean."
• "After deciding on my piercing and jewellery, I was taken to a private room where everything was very clean."
• "An important note to leave here is how sterile everything was too."
• "The studio itself is very impressive - very clean, very friendly, and a fantastic range of jewellery - including some beautifully unique pieces."
• "The studio was spotlessly clean and very well laid out."

Cons:

• "Upon entering the piercing studio the staff weren't very welcoming."
• "Some basic customer service skills would be nice. And some cleanliness."
• "We were not made to feel welcome and felt uncomfortable."

Customer Service

Pros:

• "Jason, who was super lovely and friendly, made us both feel at ease and took the time to explain the process and the after care."
• "I would highly recommend this friendly studio to anyone. Worth the trip!"
• "Mike was amazing- really put me at ease during the consultation."
• "Never have I walked into a studio like this and felt so welcome and involved in the process!"
• "Staff are lovely and professional, I find them very welcoming and personable."
• "Communication with Mike beforehand was very good - he replied to me quickly and was very friendly."
• "Mike is the kind of guy you're just comfortable around, he is abundantly professional and accommodating to his clients."

Cons:

• "Very rude and patronising customer service from Mike!"
• "Sadly, very poor customer service experience at this studio."
• "Really rude staff that completely ignored me when I entered to enquire about tattoo removal and a new tattoo."
• "I was met by a man who did not make me feel welcome, was patronising and quite frankly did not value my custom from the offset."
• "The customer service is alright on a superficial level (i.e. when you walk in) but the staff is not helpful at all when it comes to assisting customers with picking jewellery."

Jewellery and Pricing

Pros:

• "There was a good choice of beautiful jewellery which although was a little more expensive than some other places, had clearly been expertly crafted."
• "The jewellery is gorgeous and has such a wide choice."
• "The best high end studio with a great range to choose from."
• "Jewellery is all beautiful & unique!"
• "Stunning, high quality, fine jewellery to choose from which was really exciting."
• "Also, all of the jewellery is by far the most beautiful pieces I’ve ever seen and worth the price."
• "The jewellery and expertise is absolutely worth paying for."

Cons:

• "However, the prices for a simple barbell are astronomical and you will be expected to pay SEPARATELY for the bar and two balls."
• "I went to this studio because my friend recommended it... just THE PRICE come on it is crazy I paid £175 for a daith piercing SERIOUSLY."
• "The jewellery looked amazing although I did think it was very odd that no prices were visible- you had to ask for the price of every single item."
• "Very limited jewelry choice at present and none at the lower price point."
• "However when I asked how much the cheapest it would be to get a conch I was told £60 was the cheapest !! Which I was shocked by."
• "The pricing is a little higher than piercing shops I’ve been to in the past."