Silver Lining Piercing Leeds Reviews Summary

Cleanliness and Hygiene

Pros:

• "The place was extremely clean and sterile as well."
• "Highly professional, hygienic, staff were very friendly and accommodating."
• "The service was amazing, extremely clean and the staff were very kind and helpful."
• "It’s very clean, reasonably priced and very professional."
• "Everything was very clean and the piercer was very careful to wash his hands, use gloves and all equipment was sealed."
• "The whole place was very clean and clearly corona-aware and so was very safe."
• "The shop is very clean and well maintained."

Cons:

• "The first red flag was due to the fact that they cleaned and sterilised everything before allowing us into the piercing studio, which is odd."
• "The piercing wasn’t cleaned at all and she was sent away disappointed and with a sore nose."
• "The ball kept falling off as it cross threaded, I went back to ask for it changing, they did not change it just said they’d put the ball back on, could not get the ball on at all must have tried like 20 times - which was very painful."

Staff and Service

Pros:

• "Carlene was careful to pierce my ear in a way that would avoid making it more painful for me."
• "All three times I've been the professional, friendly and knowledgeable staff have made me feel comfortable and welcome."
• "So glad we went here instead as Bianca was so friendly and explained the process throughout."
• "They handled her fears very well and were very helpful answering all her questions."
• "Amazing service by Sarah, she was really busy but took the time to calm my daughters nerves and explained everything she was doing so she knew what to expect at every point."
• "Sarah was very professional and friendly, she immediately put me at ease."
• "The staff were really friendly and professional, and I couldn’t believe that the piercing didn’t hurt at all."

Cons:

• "Became infected straight away and no amount of cleaning or antibiotics helped."
• "he was rude to all of us and had no customer service skills at all."
• "Piercer was rude, very unapproachable and hostile to questions I had."
• "The woman who pierced me was cold, disinterested and unprofessional."
• "Unfortunately my piercer wasn't very friendly."
• "The guy was extremely dismissive about it (and quite rude to be honest), saying it was 'normal' and just to carry on cleaning it."
• "I feel as if my concerns weren't taken seriously and the guy in particular just wanted to finish his shift and get home."

Booking and Scheduling

Pros:

• "Would definitely recommend this to a friend and go here for any other piercings in the near future."
• "An overall lovely experience, good value for money and would feel very comfortable to go there again (hopefully soon)."
• "It is never longer than 10 minutes and a very understandable wait to say I usually walk in instead of booking."
• "It's best to book ahead of time but they can do walk-ins when they're not too busy."
• "Arrived without an appointment and got seen to within 10 minutes."
• "optimistically went for a walk-in and was given an appointment within half an hour, which was amazing :)"
• "Came here today (the 18th October 2020) to get my first ever piercing done, turned up early and was greeted by a lovely woman called Mia."

Cons:

• "I tried to book a piercing online and when I already paid for it, the website said that the time slot that I booked for was not available."
• "I don’t usually write reviews but think it’s important others are made aware of my terrible experience and avoid getting pierced at this shop."
• "I emailed the manager on the same day which was the 23rd of November but till this day they still haven’t replied!!!"
• "There was a big group of people outside in the cold confused about the situation with the service."
• "Staff weren’t fantastic either, had to wait for 35 minutes after the appointment time and it was quite clear the piercer didn’t really know what he was doing."
• "I sat for an hour and a half and when I was finally called in I was told that the piercer couldn’t do the piercing I wanted."
• "he also kept going in and out of the room with sanitary gloves on."