John Rose Jewellers Ltd Reviews Summary

Customer Service

Pros:

• "He also said to contact him if I had any issues or any questions which shows he goes above and beyond what’s necessary."
• "He is super friendly made me feel extremely comfortable as soon as I got there!"
• "He also clearly explained all the aftercare."
• "He reassured me the whole time and explain what he was doing whilst getting the piercing to make me feel comfortable and explained how I should properly take care of it."
• "Gordon gave me excellent customer service and made me feel so relaxed that I went ahead with the piercing."
• "He gives good advice on how to take care of your piercings too :)"
• "He gave clear instructions on the aftercare of the piercing and willing to help with any issues which was fab!"

Cons:

• "AVOID How does a 9CT SOLID GOLD CURB CHAIN break after 2 uses and how did it shrink almost 1.5 inches???"
• "Mike who was very rude, and unhelpful and he spoke to me like a child, and as if I was trying to pull one over on them."
• "So so rude !"
• "The piercer does not make effort to make you feel comfortable and makes inappropriate comments."
• "Brought an e cig and it was faulty, to be rudely spoken to like a child!"
• "The staff are so nice in here when your buying something and spending money but the minute you have a problem they treat you disgusting!"
• "Other employees also said they had the same experience there and witnessed unprofessional practices and advise to avoid this shop."

Piercing Experience

Pros:

• "He was very chatty which took my mind off the piercing."
• "Very sterile, very friendly and would absolutely recommend to everyone wishing to get pierced."
• "Super clean piercing room too."
• "Pierced my nose last week was easy and he cracked jokes in between go to make me feel comfortable."
• "He immediately told me that industrial piercing is not for everyone, as some people's ears may have more veins than others."
• "It was a relief to know all his equipment is clean and sterilised and all his needles are new and clean too."
• "Makes you laugh and puts you at ease if you’re nervous."

Cons:

• "I shall never be getting a piercing here again."
• "The earring was not stainless steel so became completely black causing infection."
• "Very friendly staff, however my industrial a while ago was pierced with a wonky bar and caused so many issues for me a year later still not healed think they do good piercings but some more difficult piercings go to a proper piercing place."
• "Piercing was done with a gun rather than a needle and the earring had a butterfly back rather than a ball which meant it was too short when it came to swelling."
• "He hadn't even pierced my rook, it was in the complete wrong place, on top of that it was pierced at a very bad angle."
• "Very disappointed I trusted a 'professional' who caused months of pain due to his poor work."
• "The waiting area is also just not pleasant or even remotely professional."

Professionalism and Hygiene

Pros:

• "Love this place I wouldn’t trust anyone else to do my piercings Gordon is amazing great service and so friendly never had an issue with any of the piercings he’s done would 100% recommend!!"
• "Gordon is so friendly, down to earth and reassuring - perfect for anyone getting a new piercing!"
• "Made sure we saw he was using brand new sterilised equipment."
• "Everything was sterile and the jewellery was in sterile packets."
• "He checked mine and unfortunately, the piercing would hit a lot of veins if I went through with it so he didn't advise it."
• "He makes you laugh and this is coming from me who cries when they get their vaccines done."
• "He really knows what he's doing having over 20 years of experience."