Mendip Activity Centre Reviews Summary

Activities and Facilities

Pros:

• "Brilliant activities for over 4s and very reasonably priced!"
• "The layout has been created to give as much of an Alpine atmosphere as possible in Somerset, with wood lodges and pine trees."
• "Great place for some outdoor action. Ski runs are quite short but perfect to get your kids leading before you hit the more expensive snow!"
• "From tobogganing to skiing and frisbee golf, it's a fab facility in a beautiful setting."
• "This is such a great place, with loads to do."
• "We've also done caving, frisbee golf and axe throwing, which were great fun."
• "The training is awesome, the staff are friendly helpful and also awesome!"

Cons:

• "Do not go if you are an inexperienced skier, absolutely terrible."
• "Limited activities if your kids are younger than 7/8 years old. Toboggan run could be longer and have a lift for the nippers!"
• "Slopes were a bit slow in places and maybe need some TLC."
• "It was slowed down by some smaller kids who couldn't load the rifle, aim it or shoot it."
• "The only quibble I have is the overtly commercial business model driving the whole thing."
• "The dry ski slope was a real let down, nothing has changed about it in the last 5 years since my last visit."
• "The only drawback was the group was too large meaning the kids were split into two groups taking turns so there was a lot of time spent waiting their turns."

Staff and Customer Service

Pros:

• "The staff we've encountered have always been friendly, helpful and welcoming."
• "Friendly, helpful, knowledgeable and really keen to help you succeed."
• "The instructors were friendly and knowledgeable, advising on safety and technique."
• "Every member of staff we spoke to was very polite and helpful and really could not find anything negative to comment about."
• "All the staff and instructors are really helpful and friendly."
• "The friendliness and efficiency of all of the staff that we encountered were extremely commendable."
• "The staff were friendly and efficient and the instructor was knowledgeable."

Cons:

• "The kids in our group done the air riffle activity for £20 each which was poor the staff member sat down looking at her phone most of the time."
• "They kicked us out and refused to refund any money! £60 for 2 minutes is ridiculous, and an incredibly incompetent manager!"
• "It seemed that the staff had not been fully trained on the customer service side of things."
• "The cafe needs some work on organising the orders and making drinks etc."
• "They need to employ more staff for Saturday night working as this is alwaya busy over the summer due to the live music."
• "They have a fantastic product I just felt a little let down by the customer service."
• "Very disappointing experience for the money."

Food and Dining

Pros:

• "Firstly, Mendip Activity Centre provided us with a faultless buffet lunch prior to our activities while we sat at the Alpine Lodge which looked out on to the dry ski slope."
• "We also had lunch at the Alpine Lounge which was a big hit."
• "The Alpine lodge where they serve food is awesome, the food was excellent and prices very reasonable."
• "We went for dinner in the restaurant first which was really tasty and then the toboggan session next, rounded off by smores and hot chocolate."
• "Had lunch there after serving great vegan and veggy choices."
• "The cafe was top notch. Staff was very polite and willing especially one of the young lads. Food was very good."
• "Hot choc and cheesy chips after were fab too!"