Refill Eaterie Reviews Summary

Category: Caribbean restaurant London

Address: 500A Brixton Rd, London, SW9 8EQ, United Kingdom

Phone: +442072745559

Rating: 3.8
based on 145 reviews.

Food Quality

Pros:

  • "The food is very good and I thoroughly recommend that you try out the jerk wings."
  • "Delicious tender curried goat. Really cool dumpling design."
  • "All your favourite Jamaican dishes under one roof. Authentic and fresh ingredients."
  • "Got my usual oxtail and curry goat. Good tasty food."
  • "Jerk chicken is nice, the fried chicken is better than the KFC rubbish across the road, but for me I like Salmon and Kalaloo."
  • "The wings were delicious and ended up going back for the jerk chicken."
  • "The curry goat is excellent and really big portions too!"

Cons:

  • "The food is not very nice. I have tasted better."
  • "Don't buy the soups last year I bought soup and I've got food poisoning and I was in King's College for about a week and they have rats running behind the shops and flies flying in the shop if I was you go to flavours in Acre Lane."
  • "Went there to get a patty asked for beef and cheese and they gave me vegetable patty it was absolutely disgusting and stale."
  • "Anyway my chicken was undercooked and the rice and peas lacked flavor."
  • "Absolutely disgusting food, brought steam fish 'salmon' was throwing my guts up at work yesterday & had to go home to then be stuck on the toilet my belly was cutting up, food is old days old."
  • "Food is awful, cheesy chicken patty was disgusting, oxtail had no flavour and some pieces were tough."
  • "Just had the worst, watery cornmeal porridge! It was rank I had to chuck it in the bin."

Service

Pros:

  • "I've placed an order via Uber Eats, however the uber driver spilled all my order. I called Refill and explained what had happened. And I must say Miss Anna the staff member who took my call was very friendly and and reassuring to me with sorting everything out."
  • "The service can sometimes be slow, but it's worth the wait."
  • "The service was good, the staff enjoyed a friendly banter, the place was clean."
  • "Had a great experience. Excellent customer service, wide selection of dishes, reasonable prices, tasty food and a lot of other customers who were also happy to recommend."
  • "The staff are always friendly and welcoming to us."
  • "The services are always a pleasure."
  • "Great service. I will be back. Thank you."

Cons:

  • "Staff were terrible. Talking amongst themselves and ignoring the queue."
  • "I was very saddened by the service I received at Refil the staff were rude and unfriendly."
  • "Unfortunately the front staff can be a bit abrupt and disorganised, I’ve been given the wrong order more than once."
  • "Awful service. 7 or 8 Staff behind the counter still no one serving, all of them had face like thunder."
  • "The staff was def rude."
  • "Terrible service. I came here after a nice night out with my friends and we were greeted with degenerative, racist and sexist comments."
  • "The staff are quite rude."

Value for Money

Pros:

  • "Very reasonable prices too, always busy and has a good selection of drinks as well."
  • "You get an excellent value for money all the time."
  • "A starter, main and dessert for under a tenner. The menu is varied with a good range of vegetarian and fish options."
  • "But delicious, authentic, and cheap!"
  • "Great quality food, always tasty and fresh."
  • "The food is freshly cooked every day."
  • "Best Caribbean takeaway in London. The choice, variety of food is endless. Open 24 hours a day/ 7 days a week."

Cons:

  • "Ordered a large curry goat paid 9 pound only to receive a small container this can not possibly be a large what happened to the large yellow polystyrene boxes this is a utter joke to top that my food arrived cold I had to warm it up and the goat was dry will not order again."
  • "I spent over £50 on my order and most of it was rubbish... NEVER AGAIN!!"
  • "Cheeky pricing on uber eats!"
  • "I fancied ackee and saltfish so I ordered a large (£9.50) for me and my partner, to get home and find its just a tub of ackee and I could count the pieces of saltfish on one hand, so let down."
  • "The Ackee and Saltfish should be renamed Ackee, this is the 2nd time that I have ordered it and had less than 3 tiny bumps of Saltfish."
  • "Food wasn't as good as previously. The quanabana juice was too sweet and the rock cake was literally a rock."
  • "Ordered at 7:30pm on a Friday night- only chicken dish available-Jerk chicken wings. Just Eat delivered them 1 hour and 40 minutes later- awful!"

Hygiene

Pros:

  • "The place is small and often feels crowded but that’s always a good sign."
  • "The service was good, the staff enjoyed a friendly banter, the place was clean."
  • "I really like this take away I eat there most days. I can't give five stars because honestly I don't like everything on the menu. But the thing I rate the most about refill is I order from there at least 5 days a week and I've never been sick. I give five stars for fresh and clean food."

Cons:

  • "Don't buy the soups last year I bought soup and I've got food poisoning and I was in King's College for about a week and they have rats running behind the shops and flies flying in the shop if I was you go to flavours in Acre Lane."
  • "I would really question the hygiene standards and food storage temp checks etc."
  • "The current queuing system is very unorganised and the place is not very clean."
  • "Place is absolutely MINGING and DISGUSTING."
  • "Yet again I have food poisoning that can only have come from eating food at Refill."
  • "The past few weeks I've noticed that their brown stew fish is not fresh at all."
  • "TERRIBLE STAFF(RUDE) CLEANING WHILE FD ON DISPLAY... FOOD LOOKS STINK AND OLD WHICH MATCHES THE CUSTOMER SERVICE U GET."

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