Address: Carnaby St, Carnaby, London, W1B 5PW, United Kingdom
Phone: +442036682537
Rating: 4.4
based on 502 reviews.
Food Quality
Pros:
"The food was amazing. Nicoleta was an excellent server and helped guide us on what to eat."
"Enjoyed the food and the cocktails. Food is tasty and exactly what I expected."
"The dirty fries were packed with flavor."
"Food was decent, burger was just nice and curried goat was good."
"The jerk chicken is delicious, tender, juicy and just the right amount of char."
"The food is really, really good, accompanied by drinks at the same standard."
"The best thing ordered here was the plantain. It was sweet and fried to perfection."
Cons:
"Jerk pork always tough to crack, really soft but unfortunately tasted of nothing."
"Some of the food was quite burnt and tasteless."
"Our food arrived and it was nowhere near hot enough."
"Half the menu was missing because the fryer was broken."
"The portion of the chicken in my burger is almost half the size of the bun."
"The curry lacked flavour but did have spice."
"The food was bland."
Service
Pros:
"Though the food wasn’t what I expected, Vicente however was a fantastic waiter and made sure we had everything we needed."
"Holly was amazing. Great service."
"Jordan the manager was really nice as well and accommodating."
"Service excellent 10/10, our waiter Chantelle could make a piece of toast exciting."
"Sabrina gave me brilliant customer service and she was very polite and caring."
"We had a wonderful evening, our waitress saffaire was the best server we'd had in a long time."
"Silvana was an AMAZING serving and recommended my new favorite cocktail (Roasted Pineapple Daiquiri and Rude Boy)."
Cons:
"Poor, poor service, food didn't come all at once."
"Food arrived before drinks, and no plates and cutlery on the table- had to ask for that too."
"We went for dinner at 6pm on a Monday. We waited 45 mins for drinks until we eventually cancelled the order."
"The service here is truly awful. Booked a bottomless brunch. Dirty tables, dirty menus."
"During my first visit to Rum Kitchen, the service from multiple waitresses disappointed me."
"The staff were disorganised on the night and charged us twice which took weeks to get back."
"Overall I was disappointed with the service provided at The Rum Kitchen, especially as we were served by the manager (Jordan)."
Ambiance
Pros:
"They’re all friendly and they were even dancing to the music, which makes the ambiance even better."
"The music was all vibes and the atmosphere was amazing."
"First, the atmosphere is good with its loud music."
"The atmosphere and food is AMAZING!!!!"
"The vibe of the restaurant is spot on and transports me straight to the Caribbean."
"The atmosphere was electric, good vibes & sweet reggae music playing in the background."
"This spot is a VIBE! The atmosphere is fun the food was awesome and the service was great!"
Cons:
"We found the music too loud for lunchtime and one of our party was hearing impaired and struggled."
"The music is very loud and we couldn’t hear each other so take note if you’re looking for somewhere quieter and don’t like to shout."
"It gets super crazy and noisy in the evenings so more of a lunch option for me."
"The restaurant was too hot, too loud and the staff too busy."
"The music was so loud you could barely hear the other person speak which was irritating when you're literally having to shout to have a conversation."
"Not crazy about the atmosphere either because I don’t like loud places."
"The restaurant was so so hot. Despite the windows open."
Drinks
Pros:
"Loved this place!!! Visited on Saturday with my boyfriend and had great food and even better drinks."
"Cocktails are strong, well the ones we had!"
"Drinks are the best here and happy hour is even better with their 2 for 1 specials."
"The drinks tasted nice a bit weak but Af sorted that out with no trouble."
"Every drink I had (4 in total) were staff recommendations."
"They also do 2 for 1 cocktails between 5 and 7."
"Our drinks were amazing and strong."
Cons:
"The rum punch was so weak - was there alcohol in this?"
"Spicy friend wings were lacking the ‘spiciness’."
"The cocktails were expensive and I didn't find them to be mind-blowing in any way and they felt watered down."
"Service was horrendous - drinks took an hour to arrive despite us having to ask the bar staff twice."
"Drinks took about 35 min."
"The mango mojitos did not taste of mango."
"This cocktail was just shy of £9 was so tiny. The value for money is lacking here."