MotherMash Reviews Summary

Service

Pros:

• "The staff were superb, friendly and welcoming."
• "Very warm welcome, exceptionally polite staff. Emily made me feel like my custom was important and they couldn’t do enough."
• "The staff was friendly and attentive, providing excellent service throughout our meal."
• "Both waitresses were brilliant, so welcoming and got all our orders right, and even answered our questions patiently."
• "The entire crew delivered outstanding service with engaging warmth, care and efficiency."
• "The service was amazing and our waitresses were incredibly kind and helpful."
• "Staff provided excellent service and offered fantastic recommendations."

Cons:

• "We turned up to our booking this weekend to be told that there had been a system glitch and unfortunately they couldn’t accommodate us."
• "Sat looking at the menu for about 15 minutes until another employee came outside and told us that no, we could not sit on the patio."
• "Also, the waitress was rude and very unhelpful (she was even arguing with the other staff)."
• "Had a reservation booked with my family for over a week and have just received a call cancelling the reservation on the day we are there."
• "we had a table booked for 20:15 and they didn’t give us a table (we had to wait outside in the cold and rain) until 20:50!!"
• "Service could be improved."
• "Service was bad. Stopped by on a Monday late afternoon with half the restaurant empty, yet staff seemed unsure where to seat me."

Food Quality

Pros:

• "Pie was so delicious and the mashed potatoes yes! Food is also very filling."
• "The Steak Pie was delicious and the filling was genuine and meaty."
• "MotherMash’s gravy mash n pie, were superbly awesomely delicious."
• "The gravy, sausage and the pie was delicious. Mash was seasoned well."
• "The steak and black heart stout pie was BEAUTIFUL."
• "The beef and stout pie with gravy was truly standout."
• "The pie absolutely melted in our mouths and the simple sausage had so much flavour for something so simple."

Cons:

• "Also overpriced for such a small portion - £14 for a small pie and mash!"
• "Only a lacklustre bought-in sticky toffee pudding let the side down."
• "However, the absence of bread was disappointing, as it would have complemented the sausages and meat sauce."
• "Mash was a bit tasteless."
• "The pork and chilli sausage was overly spicy and the cumberland sausage was a bit dry but nice."
• "Unfortunately, they ran out of several items by the time we sat down."
• "The pies we had were underwhelming and felt like that had been cooked and stood for sometime."

Atmosphere & Ambience

Pros:

• "Such a cute little place with amazing staff members."
• "The place is bright and friendly, but not exactly atmospheric (what you’d expect from a pie & mash shop)."
• "Lovely and small restaurant!"
• "Great little place to have some comfort food."
• "Very charming atmosphere and friendly staff make for a cozy dining experience."
• "The atmosphere is very cosy and warm."
• "The shop had a cozy and welcoming atmosphere, making it a great place to relax and enjoy a slice of pie."

Cons:

• "Seems like Monster Mash rolls off the tongue easier than Mother Mash. Perhaps that's why I was a little surprised to see how small and cramped it is in here."
• "It was a bit hard trying to get a table here since it's quite small."
• "The restaurant staff barely interacted with us."
• "The restaurant it's self was small and a bit cramped."
• "I feel the music, both the volume and the chosen music itself really didn't fit the aesthetic of the place, really think the place would be better with no music or low volume background music - could barely have a conversation in there as the music was so loud."
• "Would have stayed there for dessert but our ears were bleeding from the music/ staff shouting, so we wanted to get out of there asap."
• "Don’t come here if you care about your money, tastebuds and stomach."

Value for Money

Pros:

• "Definitely value for money."
• "Friendly service, very reasonably priced."
• "The price was very reasonable and we both really enjoyed our meals - exactly what we’d hoped for!"
• "Excellent customer service."
• "Really good, really satisfying; hearty, tasty, and--for this part of London--very reasonably priced."
• "prices very reasonable, also considering the rather generous portion sizes"
• "Great value for money considering the area you are in."

Cons:

• "Prices may be a little steep but I guess that's what you can expect in the heart of London."
• "Cheap for a reason! And cheap for the area doesn't mean its good, reasonable or even value!"
• "The side serving of veg was overpriced compared to the rest of the menu."
• "A bit of a tourist trap. Rather expensive compared to say, a Pieminister."
• "Would avoid like the plague if you're vegan."
• "The service was however extremely poor."
• "dessert was average (a standard sponge cake rather than a proper sticky toffee pudding, with a rather icy rather than creamy ice cream)."