Peppermint Bar Reviews Summary

Service

Pros:

• "A great evening with excellent service from the Peppermint team."
• "Love the atmosphere, Millie helped us choose cocktails based on our preferences."
• "Milly gave amazing service."
• "We were served by Tasmina, she was extremely welcoming and friendly throughout."
• "Yasmin served us at our joint birthday brunch and she was so friendly and helpful!"
• "Our server Alex was lovely today, provided with excellent customer service."
• "Tasmina is absolutely fab. Excellent customer service and super quick service."

Cons:

• "Horrible Service and subpar drinks."
• "He was rude and arrogant when there was no need to be, just a little humanity or polite excuse would suffice."
• "Staff were rude to me in front of my partner."
• "Was having a horrid experience here with extremely rude staff who claimed to be managers/seniors."
• "Appalling service, inedible food, rude staff, overpriced cocktails - at £9.50 for half a glass!!!"
• "Overall the service was awful and I’d never go back again."
• "Actually the worse customer service experience I've ever had."

Atmosphere

Pros:

• "Good music and atmosphere."
• "The place has a great and very welcoming atmosphere."
• "This is a lively bar with some good outdoor seating, even for large groups."
• "The overall atmosphere was delightful."
• "Was such a lovely atmosphere and had some cracking cocktails."
• "The atmosphere in the venue was amazing with the sax player and the bongo player!"
• "Very nice place that was very clean and comfortable with plenty of seating for customers."

Cons:

• "The table with old drinks wasn't cleaned for ages after we arrived."
• "I only put 4 stars due to finding a lack of seating inside and it being a little dark for my taste."
• "Booked a table inside for 5pm, friend arrived just before 5 and was made to sit outside as they had no record of booking."
• "The womens toilets were tired, grubby and unclean."
• "No food menus to be found anywhere."
• "Sometimes too crowded. Not very good opinion about the waiters/waitresses in the patio."
• "Long queues, poor selection of beer in stock, very little of the menu was available."

Drinks & Food

Pros:

• "Possibly the best happy hour in Cardiff."
• "The cocktails here are great and at such a reasonable price especially during the Happy Hour!!"
• "Drinks are well priced, looked and tasted great (cocktails etc)"
• "Food menu has a good variety, and always comes out on time and very tasty!"
• "The food came out lovely and hot and tasted amazing."
• "Great cocktails. Myself and my daughter had tapas there last night and all 8 dishes were really tasty."
• "Cocktails were delicious."

Cons:

• "Ordered pink gin, came back with regular. Said we'd asked for pink and what they returned 2nd time with was not pink gin."
• "We ordered a Malbec- tested like a red vinegar. Came in dirty glasses with lips printed on the glass from previous user."
• "Never thought a cocktail could smell so much of disappointment."
• "Drinks were massively watered down."
• "The cocktails were alright, but expensive --- the food was tiny, can NOT recommend the tapas at all, they are a joke."
• "Glass was as dirty as it could be and they didn’t have the ingredients advertised in the menu for the cocktails."
• "The drinks themselves were quite bad too."

App & Policies

Pros:

• "Offering a great range of cocktails with a focus on elegant mixing and high quality ingredients to guarantee a luxurious experience."
• "Fantastic, classy cocktail bar with a decent 2-for-1 cocktail Happy Hours and free entry before 9."
• "Grate offers on 2 for 1 cocktails."

Cons:

• "The app was HORRENDOUS."
• "Stunning place, clean And very welcoming, drinks were beautiful but I’ve had to mark the score down due to only being able to enjoy happy hour if I was willing to download the app an order an pay via the app."
• "No refund was offered. The app doesn't work and the staff are extremely rude."
• "Only downside was they wouldn't take my credit card the required a signed receipt. Had to pay cash."
• "Terrible policy please explain?"
• "Pure disgusting at what i just witnessed the doorman allowed a group of people in and did not ask for I.d the one person he did ask is of colour and refused entry although NO ONE else was asked ?"
• "Wouldn't let me in by myself."