Saray Restaurant Reviews Summary

Food Quality

Pros:

• "The food is delicious, the cleanliness is excellent, and the customer service is excellent."
• "The food was great! The lamb chops and cubes were super tender and tasty, among the best I've had in the UK."
• "More than enough food for the main meals, with amazing flavours."
• "The meat was incredibly tender; so tender it could have been slow roasted."
• "One of the best Turkish restaurant in South Wales, food perfectly cooked and delicious in test."
• "The food was perfectly cooked."
• "The food however was outstanding!!"

Cons:

• "The dishes I didn’t enjoy the most are the chicken kofta (too much fat blended with it) + vegetarian Musakah (eggplants swim in orange gravy)."
• "Food was not tasteful at all chicken was dry and the lamb was too watery for some reason..."
• "Food is not cooked fresh."
• "The food was not good, the taste of the meat was not great."
• "Chicken and lamb pretty dried out last few visits."
• "However, the food is tasteless, which is confusing as it seemed busy."
• "The food was completely uncooked and cold, and had absolutely no flavor at all."

Service

Pros:

• "Staff helpful & friendly & food superb."
• "The servers are great, really attentive and we did not keep us waiting."
• "Was seated and taken care of promptly by staff."
• "The waitress was nice and the restaurant was very clean."
• "Friendly staff and excellent customer service."
• "The service was excellent they couldn't do enough for you and were very polite."
• "The waiters are very kind."

Cons:

• "Staff didn't seem to care at all and weren't helpful."
• "Owner being very rude & vulgar to big group of customers."
• "I do have a complain about the old Turkish lady who is in charge at the front disk, she seems so angry all the time I go there and the way she talks is very rude."
• "The worker over the phone was really rude and wouldn’t allow me to speak."
• "During a recent visit, I encountered a manager who, despite my respectful approach, appeared somewhat confrontational when I raised a concern about their service."
• "No staff in this restaurant knows what customer is mean by customer service."
• "The main manager ruined our dinner when he took our order for chicken showerima and after an hour, told us it is no longer available and threw bits of showerima at my wife in anger."

Value

Pros:

• "£20 for five seats is great value for money considering the amount of food we had."
• "Very good value too."
• "The price reasonable, the staff attentive and the atmosphere bustling."
• "The price was really fair and food well worth the money."
• "Food prices were very reasonable and portions were generous."
• "Reasonably priced and generous portions made this Turkish restaurant stand out."
• "Great taste! very very nice food, perfect size portions."

Cons:

• "They are on the expensive side, almost £20 per person. For the price, portion is not reasonable."
• "For £13 this was ridiculous."
• "Loses a star as the chicken wings was a total waste of money. Absolutely flavourless mess for £11."
• "Sparkling water was £3 what a joke."
• "Ordered platter for 2 for £41 odd pounds. Was a very small portion for the price paid."
• "The meals are all London prices considering this."
• "Expensive for what it was."

Ambiance

Pros:

• "The atmosphere is casual."
• "Good decor and has a lively busy atmosphere."
• "There will be landscapes and artifacts from Turkey around you."
• "The restaurant is amazing, clean and good vibes."
• "Atmosphere was great."
• "Great atmosphere."
• "Loved the ambience of this place."

Cons:

• "Only slight issue was that the table wasn't quite big enough for the nine of us."
• "Disappointing because high-rating and it was busy which is usually a good sign."
• "With lots of screaming children."
• "Due to the horrible atmosphere we just didn't enjoy it at all."
• "It was very crowded on a Ramadan eve, might be a problem for people who are not fasting and looking for a quiet dinner."
• "We were then seated on an emergency back up table they pulled out of a room next to the toilets."
• "The food was not really to my taste."