Strachan Furniture Makers Ltd Reviews Summary

Customer Service

Pros:

• "Mellissa kept me informed and the item was delivered, well-packed and exactly as ordered."
• "Any fitting issues were identified and rectified by the Team without further intervention or chasing from us."
• "The genuine care, attention, patience and customer service that was provided by them all without any unnecessary sales pitch or standard 'customer patter’ that other businesses tend to do was recognised and very much appreciated."
• "Everyone involved in our projects, including our wonderful installer Steve, couldn't have been more helpful and competent."
• "At all times, Head Office were only a phone call away to check we were happy with the finished product."
• "Claire at Strachans provided first class and prompt service."
• "Emma was a joy to deal with in coordinating all of the arrangements."

Cons:

• "Worst still I keep ringing them for news and they don't call back."
• "Be aware when considering using Strachan. I would recommend you look elsewhere to get the service you deserve."
• "No apology given."
• "It was unfortunate that the bed had delivery issues which caused timeline issues and anxiousness."
• "Their customer service is awful and the installation is slow, unproductive and filled with faults and mistakes... a LOT of them."
• "Its now October and I'm still waiting for the curtain poles. They've had my money but I have no curtain poles."
• "Even at the end when we finally agreed a price, we still didn't really know what we were paying for!"

Product Quality

Pros:

• "Strachan furniture is very solid and great quality, robust drawers with soft close drawers and doors."
• "An awesome design and finished product."
• "The product is outstanding and Steve the fitter was a true craftsman and gentleman."
• "The finish is first class and the room I have had for nearly 5 years now still looks as it did on the day it was installed."
• "The furniture is of a high quality and well made."
• "The quality is outstanding compared with other options we looked at."
• "The quality is excellent as befits a premium priced product."

Cons:

• "They then needed to re-measure the space and re-order half the wardrobe."
• "We unfortunately discovered mould behind the wardrobes."
• "The cost changed several times during the design phase and almost resulted in us cancelling the order late on."
• "One or two issues along the way, relating to the design."
• "They quoted us 2 days for the full installation, but they took 5."
• "After weeks of delay they returned and most of what they brought fitted."
• "l was a little disappointed with the limited bespoke aspect for the price we wanted to pay and being asked to pay for every extra item."

Installation and Fitting

Pros:

• "Johnathan was our fitter, left everywhere clean and tidy each day."
• "Chris the fitter has been brilliant. He was on time every day and left the rooms tidy and clean and nothing was too much trouble."
• "The fitter worked extremely hard, putting in extra hours to get the job done on time."
• "Everyone we had contact with was knowledgeable, courteous and efficient; the planning and design process was extremely clear and detailed; and the timescales were precisely adhered to."
• "Installation was excellent and long days worked to achieve within the 2 day timescale."
• "The fitter was experienced, friendly, and punctual."
• "The installer Rob arrived on schedule, as did the delivery driver (also Rob). I cannot praise the quality and skill of the installation highly enough."

Cons:

• "A couple of weeks before the due date we were told that the date had to slip by a week due to sickness."
• "The only slight problem was the date for the installation."
• "Without being asked fixed something else not quite right."
• "The cost changed several times during the design phase and almost resulted in us cancelling the order late on."
• "They quoted us 2 days for the full installation, but they took 5."
• "After weeks of delay they returned and most of what they brought fitted."
• "Even at the end when we finally agreed a price, we still didn't really know what we were paying for!"

Value for Money

Pros:

• "It was more than I'd planned to spend but it was perfect for my needs."
• "Worth every penny."
• "Amazing firm with superb levels of workmanship and customer service."
• "An excellent company to deal with. Everything went according to plan and the finished product is amazing."
• "Unbelievable quality, brilliant price."
• "Expensive? Yes but well worth the price especially when the buyer is treated with courteous, thorough and competent service."
• "The cost of the project was fully justified."

Cons:

• "Be aware when considering using Strachan. I would recommend you look elsewhere to get the service you deserve."
• "The cost changed several times during the design phase and almost resulted in us cancelling the order late on."
• "We found some items to be too pricey to go ahead with, but cannot fault the final product and attention to detail."
• "l was a little disappointed with the limited bespoke aspect for the price we wanted to pay and being asked to pay for every extra item."
• "Our biggest problem overall was that the pricing of the furniture was confusing and in no way transparent or up front."
• "Even at the end when we finally agreed a price, we still didn't really know what we were paying for!"
• "Its now October and I'm still waiting for the curtain poles. They've had my money but I have no curtain poles."