Address: 2 Bute St, South Kensington, London, SW7 3DU, United Kingdom
Phone: +442075893813
Rating: 4.1
based on 211 reviews.
Food Quality
Pros:
"The sharing meat and cheese platter was nice and good value for money."
"Good pub, good mixture of food and snacks."
"All food was fresh and tasty."
"Food was excellent, and of course, I had to go for the fish and chips."
"The burger and chicken sandwich were amazing and served with great bbq sauce on the side."
"Beautifully fried piece of fish, might be the best I've tasted."
"Both dishes were really nice. Beautifully presented and the service was really fast."
Cons:
"I had a steak which was not editable, did not come cooked as requested and was so tough and chewy I could not eat it."
"The cheese sandwiches were also extremely greasy and half burnt."
"Food unfortunately was much poorer quality in terms of our selections - there will better roasts and pies locally."
"Food was terrible and overpriced for what you get."
"The soup was very watery."
"The burger was burnt. The fishcakes were greasy and burnt."
"Don’t buy the salt and pepper squid! It was dry and salty."
Service
Pros:
"The ambiance and service provided at the pub were exceptional."
"The staff, incredibly friendly and accommodating, added to the overall positive experience."
"Servers were also amazing! Fabian was super friendly and contributed greatly to the mood and atmosphere of the evening!"
"Big thank you to Bartek for great service."
"Lovely staff, accommodating and helpful, good service on the whole."
"Very helpful staff, even when there's no room to sit they improvise to accommodate you."
"We will definitely be back for the amazing atmosphere."
Cons:
"Some of the worst service I have ever seen in a pub in my life."
"Staff that dealt with us, the elder person behind the bar in particular, are ignorant and very rude."
"Unfortunately the manager was unbelievably rude and had absolutely no idea about customer service."
"Customer service was so poor. Even if not busy it took ages to be served."
"The staff were friendly but service could improve since we were left at the counter by the staff who served us."
"Staff were prompt when serving but not overly friendly, maybe just one of those days."
"Overall, a TERRIBLE place to watch a match and don't expect any favours or kindness from the bar staff."
Atmosphere
Pros:
"It was warm and welcoming and clearly popular."
"INSANELY busy on the Saturday we visited, but for good reason; it's one of the better pubs near the Kensington museums."
"The atmosphere is very lovely and the workers are all fantastic and kind."
"The atmosphere exuded warmth and charm, creating a delightful dining environment."
"Traditional British pub with a cosy decor."
"Fantastic place. Great atmosphere. Right in the heart of Kensington."
"An amazing English pub!"
Cons:
"Ha Ha Ha - 'Traditional Victorian Pub' my eye! It's a cramped and busy London boozer with big screens for the footie - what's Victorian about that?"
"Seemed a very busy pub with lots of people having to brush past one another to move around."
"This bar was very busy with people standing outside."
"It was a bit noisy with Imperial College kids when I came in at 8, but by 9 they were gone and the vibe is good."
"Once you open the door and enter the pub a strong unpleasant smell hits your nose buds very hard."
"Almost all the tables were filthy and was a matter of luck to find a not so sticky one..."
"Toilets were disgusting. Got crushed whilst washing hands by a toilet door BUT the smell of wee was sickening, everyone mentioned it."
Pricing
Pros:
"Drinks were reasonably priced considering the area."
"It's difficult to find a pub in this part of town that's not only reasonably priced, but laid-back and also not incredibly packed."
"PS please don't tell them that it's a surprisingly cheap price for a very acceptable beer."
"Decent prices for London."
"Drinks were very reasonably priced for London."
"Had a light late lunch too, a pleasantly surprising pair of fish cakes with a mixed green salad. Rather nice, and not outrageously priced!"
"Great staff and great location with decent prices for London."
Cons:
"They misunderstood our order and still made us take(and pay) what they prepared even though it was not what we asked."
"Food was overpriced for what was served."
"Ordered fish and chips, which was extremely overpriced."
"Beer prices are inflated though- but they are everywhere else in this neighbourhood, too."
"Now I know its London, and London is expensive, but £4.85 for a pint of diet coke?! Seriously?"
"Also beer prices are moderate to high with prices in or around £4.20 for a pint but food is overpriced in my opinion with all burgers costing over the £10 mark."
"A pint of kegged Beavertown Gamma Ray IPA goes for UKP 7.40 now. Ouch! But this is London."
Facilities
Pros:
"Nice pub with good food. Kind of hidden gem history as this building was purchased by Charles Chaplin for his brother."
"The classic pub has a warm and cozy atmosphere with friendly staff and a wide range of local and international beers on tap."
"Refurbished Victorian pub from the mid-1840s, nearby the area of several museums and close to Kensington underground."
"Lovely big pub. Lots of seating."
"Clean and tidy."
"A nice, spacious-yet-cozy pub in Kensington."
"Very smart looking old London Pub, built 1840 and was bought by Charlie Chaplin for his brother Sid Chaplin."
Cons:
"If we wanted to order anything additionally, including water, we had to go back downstairs."
"The place forces you to download an app to place the order."
"Seated upstairs, was quite warm and we had to walk downstairs to place our order ourselves."
"Not much in terms of available seating and could see customers arriving on a Sunday lunchtime and were struggling to find a place to sit."
"The bar staff service wasn’t friendly, and was extremely slow even considering it was a busy Saturday morning."
"You have to get up from your table and get your own water but they still charge tips automatically from the start."
"Only complaint is that the glasses are collected too quickly with no care."