The Lillie Langtry Reviews Summary

Staff and Service

Pros:

• "From the moment we walked in we were made very welcome, served quickly by friendly staff."
• "Had my retirement party here and they delivered a great night."
• "We celebrated my husband’s birthday today and loved the place.. the staff were great and very friendly.. we booked the room upstairs which is really nice and cozy."
• "This was the best bar I've ever been to! The bartenders were helpful, and the cocktails were delicious."
• "Had a wonderful experience here on our last night in London. Food was really good (particularly prawn/avocado starter) but the experience was made complete by phenomenal service by Stefania."
• "The staff are adorable, helpful, full of mischief and make me smile."
• "Extremely friendly staff and just a pleasant place to hang out."

Cons:

• "We booked online but our table wasn't available. We left without even ordering anything."
• "The drinks we ended up ordering took quite sometime to come."
• "Pretty bad experience: the waitress forgot to place the order in the kitchen, after 30min wait I got the wrong order."
• "I also dislike the way he treats his staff so Rude."
• "Bad customer service, I was there twice and first time my food was lukewarm."
• "Staff were friendly but the service actually wasn't too great. Average food which took a long time to be served."
• "Genuinely the worst treatment of customers I've ever seen by the two clowns masquerading as security guards on the terrace."

Food and Drink

Pros:

• "Whatever options in vegetarian food are superb."
• "High quality beef roast and vegetarian option with all the trimmings you could want for a roast."
• "The Nduja Scotch Egg with piccalilli is worth a shout-out!"
• "The food was great and the service was superb."
• "The burger was one of the best I’ve had, and the Sunday roast (I had the pork belly) was spectacular."
• "Food was divine! I had the burger. Drinks were delicious."
• "Best vegan burger I've ever had! Good reports on the meaty version too."

Cons:

• "Chef kept swapping items as kitchen hardly had anything."
• "The bar didn’t have any Prosecco and couldn’t make mojito."
• "Undercooked, hard, potatoes, carrots, and broccoli. Stale yorkshire pudding."
• "Don’t go for the £27 steak it is definitely not worth it."
• "But the quality of the food has seriously dropped in the last two times we've been here since the renovation."
• "An unbelievable ripoff, even for west London - it was 10 quid for a very small plate of chips with a bit of dry pork."
• "For a sharing platter one piece of meat for each person with sides for £80 was definitely overpriced."

Ambiance and Cleanliness

Pros:

• "The overall aesthetic is lovely, a classics posh pub. Cosy inside too."
• "This is a very fantastic place to meet friends... I really enjoy this pub, specifically because they are friendly dog and can bring always my fluffy boy."
• "Quaint setting, classic British pub and fabulous food."
• "Every now and again you find a hidden gem in London and honestly this is one of them, a beautiful pub with amazing staff."
• "Surprisingly excellent hidden gem. Food far surpasses normal pub grub and staff are attentive and knowledgeable."
• "The interior is tastefully decorated and comfortable too."
• "Cosy interior with mix of modern and classic pub decor."

Cons:

• "The toilets were messy and unsure if inspected throughout the night?"
• "The place is filthy, there's a cat walking around on the actual bar and the place gives off an awful smell. Toilets are filthy."
• "The back terrace is next to the garbage disposal area and smells bad."
• "However in the middle of the night I was awoken with really bad cramps due to food poisoning."
• "Glasses piled up everywhere which no one seemed to be clearing."
• "No social distancing on a busy sat night."
• "Sadly the roast was utterly abysmal."

Management and Policies

Pros:

• "Attentive and friendly service, with good Covid procedures in place."
• "Having a private area to myself and Family for my surprise birthday celebration made it extra special and the staff was very helpful and readily available to assist us."
• "Love that you get a lot of food for the price."
• "Megan helped organise our party and she did an amazing job; so did Beth and Josh."
• "Great beer garden really enjoyed watching the world go by on a sunny day."
• "Good pub near West Brompton Station. Three cask beers on handpump when I last visited."
• "The bar is always clean and well maintained."

Cons:

• "Not sure if they are ageist or don’t like tall middle aged normal folk. Couldn’t get in last night at 22:30, as the the guy ‘guarding’ the front gate said they were closing."
• "Nice cosy pub but very disappointed to see so much plastic waste as they only use plastic cups on match nights."
• "Such a shame as we live nearby and would've made it our regular boozer if it was even half decent."
• "I witnessed a disabled man who was in an electronic wheel chair struggle to navigate through the bar."
• "Very unwelcoming pub - man with a beard needs to up his customer service."
• "Unfortunately there is a new General Manager now called Kat who's Rude and arrogant."
• "Sadly the male manager with long dark hair wasn't interested and didn't even come to apologise."