Hop Poles Reviews Summary

Service

Pros:

• "We had an amazing night at The Hop Poles. The staff went above and beyond for us."
• "Charlie and Ryan are super stars. They couldn’t do enough and helped create a fab night."
• "Highly recommend this place and if you have a chance say Hi, to Kane; he's the man!!!"
• "Great ambiance, friendly, helpful staff."
• "Would definitely return."
• "They said we could order via an app (which was super easy to use) or just ask them for help."
• "Lovely place. Windows to look out of onto the street, facing a plaza. Spacious. Clean. First class service."

Cons:

• "It took the staff half an hour to produce microwaved bangers and mash that was greasy."
• "Both our cocktails tasted disgusting."
• "I found there were a lot of staff behind the bar but not on the floor clearing up and cleaning the tables down."
• "The waitress looked and acted as if she didn't want to be in work."
• "Some of the staff however were appalling; bad service and really quite rude to several different members of our group."
• "Service very slow and poor."
• "No one greeted us."

Food Quality

Pros:

• "The food was good with a 2-for-1 offer."
• "He recommended the Bollywood burger and it was truly a taste of India."
• "Pie was to die for."
• "Great selection of vegetarian and vegan food."
• "Food was amazing and hospitality first class."
• "Food was delicious and very reasonably priced, we enjoyed the sharing combo and were surprised at the value for money."
• "The food was super (fish&chips, hamburger, hot fog) also starter and dessert were excellent."

Cons:

• "Food is terrible. No care about presentation.. burnt end tacos had no burnt ends just a tiny bit of meat."
• "Disappointing and expensive food."
• "This place was a real disappointment. The range of craft beer was poor."
• "Do not get the vegan burger (moving mountains burger). Served in a bun with lettuce - nothing else. The driest burger I’ve ever had."
• "The food was nice, not overly great but acceptable."
• "Okay for a pint I reckon, but don't eat here."
• "Tried the tacos with pulled jackfruit, filling was cold."

Ambiance and Cleanliness

Pros:

• "There is also a large outdoor terrace, which is perfect for al fresco dining."
• "Lovely big pub, the christmas decoratiions and christmas lights and tree are lovely, love the upstairs garden terrace."
• "Very lovely old school pub."
• "Place is spotless! Great selection of drinks, lovely decor & Pauls customer service and cocktails made our night :)"
• "The pub has a warm and inviting interior, with exposed brickwork and wooden beams."
• "A hidden gem! The rooftop garden is adorable, with plenty of space for groups of friends to get together safely under covid guidelines."
• "The place is well set out, very clean and tidy."

Cons:

• "The place is dirty and is very unwelcoming."
• "Beer well kept."
• "It is a place to just have a quick beer... We went for farewell drinks and I would never ever go back."
• "I've never wanted to leave a pub faster."
• "Will not be coming back as it was a waste of money."
• "It is just opposite the square (Lyric Square)."
• "Also, £6.90 for a pint is too steep considering it's a bog standard pub with poor service."

Value for Money

Pros:

• "The price was ridiculously competitive, especially for west London."
• "Very good value for money."
• "Couldn't argue with the price either."

Cons:

• "We will not be coming back or recommending it to anyone."
• "Overall very poor service and very over-priced food."
• "Food is overpriced, mediocre and portions stingy."
• "Avoid at all costs. I’ll be taking this up directly with Stonegate. Complete rip off merchants and very miserable."
• "Why would I pay for an under poured pint? does it come with a discount or something?"