The Queens Arms Reviews Summary

Food Quality

Pros:

• "The cod and chips we ordered were the best I have had."
• "The food was absolutely gorgeous."
• "Delicious food (probably the best fish and chips I've ever had), reasonable price for this part of London, very kind staff."
• "The food smelled fantastic, there was a limited menu which is never bad if it is freshly cooked."
• "Food was great and brilliant atmosphere."
• "The food was brilliant. Warm well presented and really tasty!"
• "The food selection is a little on the eclectic side of pub offerings, but it's very well prepared and delicious."

Cons:

• "The chips were not triple cooked and were simply fried longer from frozen."
• "I was served some wild boar sausages which looked and tasted as if they had been waiting for a customer for days - they were tough, dry, burnt, flavourless, and very obviously reheated."
• "The roast beef was chewy, vegetables cold, potatoes rock hard."
• "The food very poor, what they charge for fish and chips should be fresh, nicely cooks with a good size fish, it wasn't any of that."
• "I'd say the food here Godawful tbh."
• "No cod and chorizo. No mash for the bangers."
• "Ew! The burger was literally dryer than my hair after using a hotel shampoo!"

Staff Service

Pros:

• "Staff could not have been more helpful or accommodating."
• "The staff are usually very friendly too."
• "The staff were not only attentive but they are knowledgeable."
• "Vrshal and other staff were helpful, friendly, cheerful and made sure all customers were served promptly."
• "Staff were quick to serve and were cheerful and friendly."
• "Service was quick and the staff professional."
• "Service is excellent as well."

Cons:

• "Very rude staff. Told us to leave our table midway through our drinks."
• "Waitress was nice but after 45 mins of waiting for our food, it was time to leave."
• "Staff failed to answer the phone on 4 occasions when I tried calling."
• "Service was slow, also one order taken incorrectly so had to wait for a new dish whilst others were already eating."
• "However, the pub is quite small, usually packed and very often stinks of various odors, from body odour to damp clothes."
• "no greeting. had to state my order twice, no please or thank you from the long-haired Indian barman."
• "Very bad experience. The pub was practically empty, couple of tables busy, however nobody cares to came to my table and ask what we want."

Atmosphere & Location

Pros:

• "A classy favourite of Imperial College Students and Lecturers alike, the Queens arms serves excellent pub food and has a wide range of excellent beers and ciders available."
• "Quintessential London mews pub with a large choice of cask and tap beers."
• "It’s a lovely little pub with so much atmosphere."
• "Great location for a drink and supper before going to the Royal Albert Hall."
• "Super excited outside and inside atmosphere."
• "One of my favourite pubs in London."
• "A true hidden gem in Kensington!"

Cons:

• "Expensive, and the beer is not well kept."
• "However, the pub is quite small, usually packed and very often stinks of various odors, from body odour to damp clothes."
• "Very disappointing. Inadequate seating, incredibly busy."
• "Toilets broken and filthy."
• "Not worth £18.50 whatsoever."
• "However, by evening, atmosphere changed, and staff maybe worn out?"
• "So crowded we didn't even bother going in."