DFS Doncaster Head Office Reviews Summary

Delivery Issues

Pros:

• "The installation team were polite."

Cons:

• "We had to make numerous calls to find out that it won't be delivered and the fabric hasn't even arrived."
• "Ordered a sofa months ago, still waiting on the legs being delivered."
• "DFS delivery was fine. Collection was awful."
• "We had to wait since January for my sofa, been sitting on the floor since January."
• "Ordered a wardrobe and paid for in full... Two weeks came and went, if checking order status online it kept saying it was processing."
• "Ordered a sofa with 7 day delivery only to be told 1 day before my order turns up that I have to wait 2 weeks."
• "Ordered my sofa on March 20th.. six months later still waiting, got told 3 different dates when it will be arriving."
• "Absolutely horrible experience..First off my wife was asked by the sales person 'if she would like ME to pay for your sofa' when my wife asked about not paying a deposit."

Customer Service

Pros:

• "The staff are great, professional and friendly. I rarely if ever have any issues delivering here."

Cons:

• "Shocking customer service, what on earth is going on with this company??"
• "The customer service has been abysmal, they have 72 hours to ring you back - not good enough."
• "Trying to get a refund is a nightmare with both Clearabee and DFS telling me the other needs to refund me."
• "The complaints department is even worse they pass the buck."
• "Been left with no furniture since 25th August, I told them of a disabled person in the household. They did not even care."
• "Charlatans pure and simple. The call centre staff are some of the most incompetent you're likely to experience."
• "Absolutely appalling customer service. Waited 5 months10 days and 12 hrs for our furniture."
• "Never getting call backs after hours on hold! I truly wish I had never ordered from them."

Product Quality

Pros:

• "Stefan found me a better spec sofa for cheaper and was delivered in under 2 weeks."

Cons:

• "Received faulty sofas. Hadn't been even a year and sofa interiors collapsed."
• "A sofa from Basildon dfs 3-months electric chair went wrong and the sofa I never used find out the part was bent."
• "Poor quality sofa from DFS! What a joke!"
• "Bought two two seater sofas, one an electrical recliner and the other a manual version. The manual version one of the seats sticks and doesn't open."
• "The sofa delivered caused damage to my flooring been in contact with them for 8 weeks all I get is they will call you back in 72 hours its a disgrace."
• "My sofa is lost and they have no idea where it is. Do not be fooled into the value or discounted prices, dont ever give this mob your money."
• "Substandard furniture, I’ve lost count the number of times my £3500.00 2 two seater and chair have been taken away for repair."
• "Ordered a sofa with 7 day delivery only to be told 1 day before my order turns up that I have to wait 2 weeks appalling customer service I will never shop here again."