Texas Rocks Reviews Summary

Category: Restaurant Yeovil

Address: 70 Middle St, Yeovil, BA20 1LU, United Kingdom

Phone: +441935477025

Rating: 4.6
based on 150 reviews.

Booking and Reservation System

Pros:

  • "First visit but certainly will go again. Booked online which worked perfectly."
  • "On my way back from Weymouth to Bristol I fancied a steak and I was looking for somewhere with excellent reviews when I came across Texas rocks."
  • "Easy to book online, went for our anniversary, were greeted by happy friendly staff."
  • "Wow, just wow. Easily the best steaks we'd all had for a long time."

Cons:

  • "Unfortunately the booking system had made a mistake and put our booking in for 11:00 instead of 17:30."
  • "Despite us having an online confirmation email for a 5.30pm booking for my son’s birthday celebration, I was informed - very rudely - that our booking had been for 11am that morning."
  • "We emailed them and they showed us they did a roast dinner. We arrived at 6 o’clock and the staff are running around like headless chickens."
  • "Terrible service booked online for a special occasion and turned up to be told there are no tables available even after showing booking confirmation."

Service and Staff Attitude

Pros:

  • "Staff were attentive, helpful and proactive to fix any issues with our order."
  • "Greeted by cheerful staff who were happy to serve us and attentive throughout."
  • "Really good quality food and lots of it. Definitely will be returning."
  • "To start, half of our party were over 30mins late and the staff were so lovely in assuring us this wasn't a problem."

Cons:

  • "The manager with glasses and short hair, refused to give us her name was extremely rude when handling this issue."
  • "The staff is just not up to standard, their hair is falling into the meals while they serving them."
  • "The dark haired manager on duty on the 11th of November, was extremely rude and unhelpful, she refused to give us her name and argued with us profusely."
  • "Service was terrible, very slow especially with drinks taking 20 mins."

Food Quality and Taste

Pros:

  • "Food and service where incredible, the mixed grill I had was cooked perfectly."
  • "Proberly some of the best food I’ve eaten in a long time."
  • "The food was incredible. There’s loads to choose from on the menu, lots of side dishes and all fresh and tasty."
  • "Enjoyed an absolutely incredible meal here this evening. Every single item ordered was delicious beyond belief."

Cons:

  • "Nice place and nice staff but the food is disgusting."
  • "The menu says the nachos come with mozzarella, cheddar and salsa but there wasn't any salsa at all."
  • "The burger bun was pretty dry and the burger itself was pretty average."
  • "I ordered a basic burger which I had to specify that I wanted it cooked not pink. When it arrived it had pickle in (not specified on the menu) and it had the nachos in the burger as so were soggy and foul!"

Ambiance and Theme

Pros:

  • "The whole restaurant has a really nice atmosphere and is laid out beautifully selling the vibe of a western American steak house."
  • "Really cool place loved the theme and the attention to detail. Food was really good and so much of it!!!"
  • "Loved it! The food, staff and layout were all fabulous. Great decor for Halloween too."
  • "Love the restaurant, makes me feel somewhat at home. With most of my family living in Texas this was the best experience in the UK with a themed restaurant and the food was amazing."

Cons:

  • "Very Smokey upstairs. Some staff unsure of menu, slightly misleading menu."
  • "I just think its expensive for what it is. We had great service and good wait times. The fact people cook their steaks themselves meant a lot of the time we were struggling with other peoples smoke wafting over our table."
  • "Upstairs is smokey, be warned. There's an open kitchen and they're busy. The whole joint feels a little grubby, lived in and frankly authentic."
  • "Food is alright. Service is alright. The staff think more of the place than it's worth."

Thanks! Your review is awaiting moderation.