"Perfect place to take kids as the play area keeps them occupied for a few hours, food is great too."
"Children have a good sized play area so no screaming or running around in the dining area."
"The play area for children is really cool."
"Good for children with outside play area for older children."
"It has 'Fort Fun' for kids - a £3 charge applies, per child."
"Great place for children - indoor soft play was a little smelly but once they opened the double doors to the outdoor area it was much better."
Cons:
"Unfortunately I very rarely have had a good experience here. Since having children and attending the children play area section I've unfortunately had to learn how rude the staff are."
"Play area not that clean for children. Horrible smell and really bad filthy carpet in the play area."
"The 'fort' ('play maze') is so large it's very easy to lose site of your child/children once they enter (lots of blind spots)."
"Some horrid and unruly children running feral in the play area seemingly free to shout, swear and be aggressive around the smaller children."
"The carpet in the soft play area is very stained and there is no baby Change in the toilets in there which is strange."
"Carpets are disgusting. Shouldn't have them in a play area where you can eat. Lino would suit better."
"it is very dark in the baby play area"
Food Quality
Pros:
"We went for a Sunday roast and it was very well done with a huge selection of vegetables."
"The turkey was the best thing on the plate. The beef was very gristley."
"Always love a Carvery at the castle Carvery, the food is always fresh and the veggies are superb."
"The carvary meat was fresh and well cooked."
"Great food, carvery was very appetising, full and fresh."
"The food is always very good and quick to arrive at table."
"The food was very generous and very tasty."
Cons:
"The vegetables could have been hotter."
"The food was ok but not very hot, so unable to eat it all!"
"tasteless overcooked vegetables, bland roast potatoes, overdone Yorkshire Puddings, and Beef so overcooked and tough"
"The roast spuds where as hard as burnt rocks- i could not cut them."
"The roast could have been better, the stuffing was dry and the roast potatoes were hard and dried out."
"The mash potato was tasteless, sticky and unpalatable."
"The cauliflower flower cheese was grainy and powdery with no underlining elements of 'cheese'."
Staff and Service
Pros:
"Staff are always happy to help and are always friendly."
"Friendly, helpful staff."
"Staff are not intrusive but still manage to be readily available if you need anything."
"Staff were smiley, welcoming and hard working."
"Very friendly and welcoming staff who went above and beyond to help."
"The lady chef serving the meat was friendly and good with my autistic children."
"Staff all super friendly."
Cons:
"Unfortunately some clearly don't like their job."
"Very poor service."
"the service was very slow"
"Service so slow on a Thursday at 6pm."
"The server there had a 'couldn't care less' attitude."
"The service by the young people was rather indifferent."
"The staff were miserable and not as engaging as they used to be."
Atmosphere and Cleanliness
Pros:
"Whole place was clean and tidy and buzzing. A good atmosphere."
"Overall grate atmosphere."
"We came during a very quiet time so was very relaxed and easy going atmosphere."
"The tables were clean and the staff efficient."
"Overall fantastic work by all the staff to ensure that customers have the best experience they can!"
"The restaurant is exceptionally clean and well maintained and the carvery is kept fresh and hot."
"Very busy but very covid safe."
Cons:
"Has gone so Downhill, will not go back or recommend, unless a big improvement is made"
"The atmosphere was dead. The building was overheated."
"Food all over vegetable counter, very dirty."
"The noise was deafening with numerous children running around screaming!!"
"Patrons and staff allowed children to run around without a care, and with no respect for other diners, loud noisy environment."