Bert's Pizzeria & Cafe Reviews Summary

Location & Atmosphere

Pros:

• "Berts is situated in a stunning location and been able to sit and look over the lake whilst eating is extra special."
• "Nice open space, lots of Instagram type decor."
• "The restaurant itself is fantastic and overlooks the lake with stunning views."
• "The location and setting are lovely and restaurant has a nice feel to it."
• "This is a beautiful restaurant in a prime location."
• "However the restaurant is situated in lovely surroundings overlooking a lake."
• "It has such a beautiful outlook, overlooking the lake."

Cons:

• "Not a good experience very cold inside most people wearing there coats."
• "The place is nice and the view but there is no lighting outside to enjoy it on a night so may as well not be there."
• "The restaurant seemed to lack the usual atmosphere."

Service

Pros:

• "The staff were very friendly and helpful too."
• "Really tentative staff, very pleasant and always smiling."
• "The waiting staff are efficient and professional."
• "FABULOUS STAFF...lovely patient understanding staff the manager who was on today was brilliant."
• "The service was exceptional and the waitress and the manager were very professional and very apologetic."
• "Service is always cheerful, efficient and friendly and today was no exception."
• "Stacey and Jodie are extremely friendly, greet you as soon as you walk in and are excellent attentive waitresses."

Cons:

• "As for the staff, our main waitress had the personality of a wooden door."
• "We waited 30 minutes without even being asked for our drinks order."
• "Waitresses very inexperienced and supervisor came across very rude."
• "But to have extortionate prices for substandard food is just robbery."
• "Unfortunately slow service, I think they forgot about the five of us."
• "The lady in charge was rude and dismissive."
• "Maybe our waitress should get promoted as I feel the lady in charge had very poor customer care skills!!!"

Food Quality

Pros:

• "Been to the Brandesburton one a few times now and every time it is fantastic. It’s really well priced."
• "The truffle fries were nothing other than delicious."
• "Pleasantly located by a lakeside, we enjoyed a well cooked, quality lunch."
• "Fantastic food, can't believe we hadn't been yet given we live less than 5 minutes away!"
• "Starter sharing plate antipasti board fresh and delicious."
• "Pizza was absolutely top notch."
• "The food was delicious."

Cons:

• "Quite disappointing... starters was OK... But the laughable mains..."
• "No luxury on the menu, all cheap ingredient dishes.... no steak, no nice fish dishes."
• "Over peppered steak and peppery very dry lasagne. Basic burger? Over rated second disappointment with the food. Will not return."
• "I had the sea food tagliatelle, unfortunately this was not so good and was returned."
• "2 of the pasta dishes were cold with just 2 and 3 pieces of chicken and the chicken Alfredo was covered in lemon juice, extremely sour and couldn’t eat it."
• "Pizzas not up to scratch just bland no effort to spread ingredients."
• "The standard of food was absolutely dreadful and so expensive for the quality of food that was served."

Value for Money

Pros:

• "Have eaten here a number of time’s over the last year or so and the quality has never disappointed."
• "Everything seemed well priced apart from the burger which was £16."
• "Food is relatively reasonable and good feast of drinks available."
• "Prices are very reasonable both my pizza and his burger and chips were about £10 each with the pudding at £5.95."
• "The food was lovely, and reasonably priced."
• "Really worth the money as all the ingredients tasted fresh and of a high standard matching the rest of the eatery."

Cons:

• "Do not recommend what is now an overpriced poor excuse for a restaurant."
• "Could not believe how much the prices had increased whilst the quality has continued to deteriorate."
• "We had two Bert burgers paid £17 each no chips thought this was too expensive."
• "But somewhat expensive for the sizes."
• "A little more expensive than some other similar places we have eaten."
• "100% not worth £132!!!!!"
• "lovely place nice food but for £18 think they could afford a few veg on plate duck beautiful but potato was not soft and creamy like it should be pizza very salty."