Fairfield Animal Centre Reviews Summary

Value for Money

Pros:

• "For the price for a family we felt it was reasonable."
• "Family ticket was £9:50. Children under 2 go free."
• "One of the best value for money and kindest pet places around."
• "Great value for money."
• "Cheap family day out, and lots to see and do."
• "Very good value for money."
• "Fair entry cost that doesn't break the bank."

Cons:

• "Thought it was expensive for what it was."
• "£8.95 seems overpriced for a 3yr old."
• "Thought the entry price a bit steep (£9.95 an adult)."
• "It's a nice way to spend a couple of hours but expensive for what it is."
• "Am I the only one who thinks this place is overpriced and overrated?!"
• "Expensive prices at cafe for sandwiches."
• "The animal feed pots are really small so buy plenty, another expense."

Staff and Service

Pros:

• "The staff were delightful and friendly."
• "The staff in the cafe are great, most have learning difficulties and are there working to help them in the community."
• "The staff team are all amazing and couldn't do enough to help us and make sure the party went well."
• "Had a great chat with the manager who was friendly and polite."
• "All of the staff were friendly and efficient."
• "The staff couldn't have been more helpful."
• "Every member of staff was nice and helpful."

Cons:

• "The woman who answered the phone was rude and hanged up on me."
• "Unfortunately not their best day for us, problem with their coffee machine meant we were kept waiting for ages."
• "Because of this, the cafe, where we were told to wait, was absolutely heaving."
• "Though the cafe range has declined a lot in the last few months, from wonderful breakfasts and meals to unhealthy theme park style food."
• "I'd also give the cafe a miss next time, we picked up an icecream and joined the 3 person que, 10 mins later we were served, ordered 2 cakes, both were rock hard and stale."
• "During this one of the elves kept looking at my child in a very unfriendly not another noisy child way, she also kept complaining about being tired and cold."
• "Unfortunately the once peaceful atmosphere inside has now been replaced by louder than needed tv radio."

Facilities and Accessibility

Pros:

• "Wheelchair and pram accessible too."
• "The park have made lots of sensible adjustments to meet COVID restrictions."
• "Any age. Dog friendly. Car park at entrance and some spaces near cafe. Disabled access and toilet."
• "Good paths for pushchairs."
• "Not loads of toilets, but they were well equipped and very clean."
• "Some benches have cut outs for wheelchair to slide to the table, disabled swings too."
• "Mainly all one level except a little slope here and there."

Cons:

• "Limited appeal, we were caught in the rain and I thought of Trinculo: Here's neither bush nor shrub, to bear off any weather at all, and another storm brewing."
• "Possibly the only things missing are more toilets (being built), more exotic animals and some set events during the day, such as demonstrations and talks."
• "Very little seating in the new cafe and very cluttered area to pay for entry to the park."
• "Navigating through muddy paths with a pushchair, making it a bit challenging."
• "Paths are gravely, some are TOO gravely and manual wheelchair got stuck."
• "Don't expect the park to be wheelchair friendly."
• "The paths remain horrible for pushchairs - they are smashed stone gravel."

Animal Welfare and Attractions

Pros:

• "The animals on site looked well cared for."
• "All the animals had plenty of shelter from the very hot weather we are experiencing they all looked clean and health."
• "It was spacious and clean and the animals well cared for."
• "A nice collection of animals, goats, sheep, an emu, pigs, lamas, pony, donkey and birds, birds of prey, owls."
• "Beautiful place and there are plenty of animals to see."
• "So many gorgeous animals, plenty of toilets seats."
• "Animals are well cared for & plenty of different ones for the smalls to get quite close to."

Cons:

• "Sadly chickens not available but they were happy to sell you food for them even if not available to be seen."
• "The petting corner was disappointing, with only goats and sheep (6 large sheep, in an area barely big enough to turn around in)."
• "Animals were packed away an hour before last entry (which seems odd)."
• "Welfare of the animals is poor in places and shocking in others."
• "Territorial Bees in hives foolishly placed less then 5 metres away from the pedestrian railing aggressively swarmed and chased my 3 year old and 77 year old father today."
• "No soap in the toilet and no hand sanitizer in a few of the dispensers."
• "Covid side of thing entry and exit great but poor management when it come to hand washing facility."