Elliotts Car And Van Hire Reviews Summary

Customer Service

Pros:

• "Always a simple pleasure to deal with Zaf and the whole team."
• "The staff on site were thorough in making sure every single mark on the van was recorded to make sure that I wasn't charged for damage I didn't cause."
• "Customer service by Leah and Zaf is always outstanding – they have a highly personalised approach with customer care at the heart of their business and they are always great to deal with."
• "Staff are always friendly and super helpful."
• "Customer service was brilliant, I had to phone a few times due to covid to check on my booking, never had to wait long and the member of staff I spoke to was brilliant and friendly."
• "All staff are really friendly, and it was a quick and easy checkout and drop off."
• "The girls on the desk and the guys there are absolutely lovely."

Cons:

• "Customer service is rubbish."
• "The customer service was not very good."
• "The bald manager is rude and does not know how to speak to customers."
• "Person over the phone was very rude asked if i spoke english and if the driver spoke english then yelled telling me to get the driver to call back then ended the call."
• "Customer service not very professional, errors being made in the progress of hiring."
• "They don't respect customers, very unprofessional."
• "Really rude and abrupt on the phone today."

Vehicle Condition

Pros:

• "They gave me a one-year-old VW Transporter MWB which drove like a dream."
• "The cars they have seem to be typically in good condition."
• "Every van we have collected has always been clean, like they have just been valeted."
• "Vehicle was spotless and it was obvious it had just been COVID cleaned inside and out."
• "I hired a Mercedes Vito which came in very clean and tidy."
• "The vehicles seem to be well-cared for and clean (The Prius I rented for 4 months was brand new)."
• "The van they provided was superb and the staff were very friendly."

Cons:

• "Once I returned it they charged me £15 to remove a drink carton from the vehicle."
• "Car provided was faulty (manufacturer's fault) which should have been checked."
• "Van broke down after 50 miles."
• "Most of their vans are very dirty with pre-existing damage."
• "Was greeted by a broken & battered machine, had to pop the wing mirror back into place before we set off."
• "The van wasn't exactly in good nick in the first place."
• "The vehicle had wheel nuts missing, the brakes and clutch were spongy and deimist heater didnt work so the windscreen fogged up and did not de-ice."

Pricing and Fees

Pros:

• "Excellent service. I decided to use Elliots as the cost of renting a 6 seater from the main companies at the airport was through the roof."
• "No problems with the deposit and very reasonably priced for a last minute hire to take abroad."
• "Their price was much cheaper than the big names."
• "The pricing was excellent compared to other more prominent companies – with no hidden extras as the insurance was included in the quote."
• "Highly recommended! By far the cheapest compared to local competitors by far!"
• "The price quoted, was with insurance, so there's none of the usual extras or hidden fees, which is always a bonus."
• "Very reasonable, honest and upfront. The VAT is included which is good."

Cons:

• "Got my deposit back with no messing around."
• "Crap service. Proper disgusting! Deposit did not return back even though it has been marked on the invoice."
• "Lost 50% of my deposit for ‘damage’ to a wheel rim from supposedly curbing the van."
• "Total scammers. Rented a van they took my deposit on the day. When I came to return it instead of returning the deposit they charged me deposit again."
• "Upon return, I was a little nervous about getting stung badly for the damage but they were VERY fair with the cost of getting this fixed."
• "I wasted more than an hour and half to pick up the vehicle then when I returned it they charged me £19 for being late 1 hour."
• "We have been charged £75.00 for this."

Professionalism and Efficiency

Pros:

• "Hi all! I experienced professionalism and high standards at this company."
• "The pick up and drop off was slick smooth and trouble free."
• "Staff are amazing they help you out loads."
• "The booking staff were lovely and efficient and the hand over team carry out a very thorough inspection with pictures, all of which are provided via email."
• "Great customer service and cheapest car rental I've found."
• "Being with Cheetham hill Elliotts over 3 years... I can say that this is The best place to rent car/van."
• "All the staff at Elliotts were excellent. They are professional in everything they do, from the booking process until the return of the vehicle."

Cons:

• "Not only was the processing on arrival very slow (with someone who was more interested in flicking her hair around then doing anything useful)."
• "Shocking service. First time I rented a van I waited over an hour before I drove away."
• "Takes over an hour to get seen."
• "AVOID AVOID AVOID. Don't hire any car or van from this place."
• "They are immensely slow and lazy in office."
• "Poor experience from start to finish. Provided misinformation/lied to secure my booking."
• "Unorganized!! I originally booked and PAID for a week hire on a vivaro van however this was not available for hire when I arrived to collect the vehicle."