Melanie Richard's Hair & Beauty Reviews Summary

Customer Service

Pros:

• "All the staff are extremely friendly and helpful, I always feel relaxed visiting."
• "Everyone is lovely and does a fantastic job."
• "The atmosphere is fun and relaxed."
• "They always make me feel welcomed and comfortable every single time!"
• "The entire salon team is warm, genuinely friendly and courteous."
• "I always feel welcome, valued and like my needs, personal style and habits are taken into consideration."
• "I am a new customer and have found the customer service to be excellent, very welcoming."

Cons:

• "It was difficult to relax at times as from the hair wash to the cut, it felt like a sales pitch."
• "Please don't go here. Honestly rather go to London for this price and go to professional who offer lovely customer service."
• "I felt forced to make payment for something I didn't like and want or the person doing my hair."
• "I was so shocked with this abrupt and such rude customer service."
• "She was awful so rude and nasty to customers and her staff members."
• "They are so unprofessional and they steal your money by adding on things."
• "Bad customer service."

Salon Experience

Pros:

• "The salon is clean, bright, easy to find, and not too stuffy."
• "The whole experience of the salon is brilliant, from the amazing hair services to the peaceful beauty salon."
• "Just had the most amazing experience! First I had my hair coloured with a red moon shape of the left with a dark red top and purple through the rest."
• "The service I experienced in the salon was wonderful, felt comfortable and welcomed the 6 hours I was there."
• "A really nice salon ☺️ They always do my hair beautifully while considering my lifestyle."
• "The salon is always clean and I've felt nothing but safe whenever I've visited following lockdown restrictions."
• "This is a lovely and professional salon, the staff are lovely and friendly."

Cons:

• "When I was in the salon however, I was told that it wouldn’t be possible for the price I had been quoted and that the price would nearly double if I wanted it done."
• "If you are nervous or anxious in any way, I would not recommend going to this salon."
• "On returning to Melanie Richards boutique they refused to accept my complaint and told me that it was what I wanted... My sister was met with hostility and it was an extremely unpleasant, uncomfortable, unprofessional experience."
• "When I arrived, I was told that the hairdresser that was booked in to do my hair had left some time ago and that my appointment would not take place the next week (with no apologies, the man seemed quite rude)."
• "They don't even turn up at appointments."

Hair and Beauty Services

Pros:

• "Rebecca was excellent though she listened to what I wanted and advised the best cause of action on my hair as it was quite damaged."
• "I absolutely love going to Honor at Melanie Richard’s."
• "The cut I got from Richard was absolutely at the same level as any top Manhattan stylist. Absolutely world class standard."
• "Melanie did a great job with my full head of light blonde highlights."
• "Could see a massive difference in hair quality."
• "I always walk out feeling happy with my hair."
• "My hair has never looked so good the colour is amazing and the cut is fantastic as always."