Global Auctioneers Reviews Summary

Product Quality

Pros:

• "I have bought a few things over the years, without any problems."
• "Over the last few months I have bought a large amount of items from the auction and I must say that there has been improvements at Global."
• "I bid twice a week. If you treat the staff with kindness and respect, they will treat you the same. 80% of my items are perfect and exactly what I expected."
• "First time winning an auction and the process was smooth, pay at the reception, wait for your items and off you go!"
• "All the items were as described and the service was very quick."
• "New to online auctions, was very apprehensive... it all went perfectly from start to finish."

Cons:

• "Absolute shameless fraudsters, they sold cooker hood as brand new."
• "Bought a few lots, paid for a driver to collect only to find out a lot of the lots i won cant be found or had parts of the bundles missing."
• "Bought a Chloe drew bag pink from the auctions and when I arrived to pick it up they told me that the bag wasn’t meant to be in the auction in the first place."
• "Even 1 star is tooooooo much for them, I have to say this is the worst experience for online shopping."
• "They advised items as refurbished however as you can see not even 1 part was attached a total scam."
• "Absolutely shocking! My husband recently purchased something and its condition is atrocious! Supposedly passed their electrical tests - I’ve no idea how."
• "I bought a few items on auction from global auctioneers, and collected them yesterday, everything was there I checked my stuff before I left and was very happy."

Customer Service

Pros:

• "If you treat the staff with kindness and respect, they will treat you the same."
• "The customer service was fantastic when I had a query about collection, the reception/warehouse staff were brilliant on collection."
• "All the items were as described and the service was very quick. As I am disabled I was unable to carry the items to the car, this was not a problem and John and Anthony were dispatched from the warehouse immediately to help me."
• "I've never had a bad experience and will continue to shop with global."

Cons:

• "worst auction house I have ever come across, Refuse to give you clear shipping prices."
• "They never stop chasing for payment even though you're well within deadline they call you up chasing before the time has ended, even had calls at 7.30am chasing me."
• "Even one star is too much worst of the worse auction company on I-bidder website they got automated bid system."
• "Staff are absolutely ridiculous! Speak to customers like rubbish, don’t know their own T&C’s. Rude when you're in there, Rude on the phone and rude on email."
• "Please please do not bid on this site they do not give you your items and take your money."
• "Their customers care are very poor. I have reported them to the Trading authorities and ombudsman as this is absolutely unacceptable and fraudulent trading."
• "Their description of new items is same as damaged or broken goods so don't go by their description as it is not true."

Delivery and Shipping

Pros:

• "Really don't understand the negative feedback from some people on Global Auctioneers, my experience was 10/10 even when speaking with staff on the phone to arranging my delivery which I received all items."

Cons:

• "Won an item from the Global auctioneers and paid for the invoice within hours. Assuming the delivery was included in the initial invoice I waited for item to arrive but I never received it."
• "WARNING DO NOT DEAL WITH THIS COMPANY THEY ARE FRAUDSTERS,we purchased £650 worth of goods which were incomplete and or damaged.It took two weeks to receive the goods."
• "A horrible company to deal with. A big rip off. Relist your won lots and then have the nerve to charge over a £100 administration fee and block you."
• "NEVER AGAIN- absolute SCAMMERS. Website advises that they provide a shipping service."
• "The delivery was prompt good communication with the auctioneer. However Lots of missing parts for lighting and in addition loads of people's private information including receipt and addresses in returned items."
• "If you are looking to have a shocking experience and terrible customer service this is the place for you. I'm owed £400 plus from these due to them failing to follow their own processes."