Harper Field Auctioneers & Valuers Reviews Summary

Customer Service

Pros:

• "Nick and all of his team are always welcoming, very approachable, honest, fair and courteous."
• "Staff very helpful with telephone enquiries - friendly manner."
• "Well organised and helpful / informative staff."
• "Everyone is very friendly, knowledgeable and honest."
• "The staff were interested, knowledgeable, helpful and efficient."
• "All of the staff were very helpful."
• "Excellent all round, very helpful staff with a wealth of knowledge."

Cons:

• "Never witnessed such arrogance in my 30 years of visiting auctions."
• "A TERRIBLE AUCTION EXPERIENCE BY STROUD AUCTION ROOMS- RUDE & DISMISSIVE."
• "The Manager is greedy no heart no mercy."
• "Nasty, dodgy, crooked, rude, aggressive."
• "When I rung to get unblocked they were rude and unhelpful."
• "After a not so polite phone call from a rude lady I am very happy to be banned."
• "Shockingly rude people."

Packing and Shipping

Pros:

• "Packing of the items was very good (camera lenses) and everything arrived safe and sound."
• "Fantastic Auction House everything was well described, l am absolutely delighted with everything l bought, all was well-packed with excellent service."
• "Items well packed and posted promptly at a reasonable rate."
• "I've never seen a guitar so thoroughly and safely packed."
• "The Lot I bought remotely was packed brilliantly and despatched quickly."
• "Stroud's packing, delivery speed, and the fees were all accurate."
• "Very professional and efficient with fairly priced in-house delivery service."

Cons:

• "The item I received was not packed properly, by their own admission, and was damaged in transit."
• "Collected an item from Stroud auction room on behalf of an international internet buyer and because I was in a rush did not inspect it thoroughly."
• "The 4 emails with pictures of damage sent to company haven't been answered some 2 weeks later."
• "The item I received was not packed properly, and was damaged in transit."
• "They will ship the item even if it has been shattered beyond recognition by their staff."
• "Bought maps through online-bidding, but received one of the maps missing from the pictures on the website."
• "I had a terrible experience with Stroud Auction House when a model arrived significantly incomplete."

Auction Experience

Pros:

• "I would most certainly recommend Stroud Auction Rooms to anyone who wants to deal with honest, caring and professional auctioneers."
• "Would definitely recommend and will be using them again."
• "I've bought and sold at Stroud Auctions for 6+ years and never had a problem."
• "Happy to recommend."
• "Great place to buy and sell 👍👍👍"
• "Fantastic new auction room with lots of extra space now."
• "Auctioneer was brilliant giving some light-hearted banter which made me smile and laughed all day."

Cons:

• "One to definitely avoid at all cost's."
• "Always considered Stroud as a good auction house now I am disgusted in them."
• "I WILL NOT USING STROUD AUCTION ROOMS AGAIN."
• "It would appear that Stroud Auctions feel they are quite at liberty to give inaccurate and misleading catalogue descriptions."
• "BEWARE POOR DESCRIPTIONS REGARDING DAMAGE TOO. Stay well clear..you will have problems."
• "The rudest, most unprofessional firm in the country."
• "Truly the most disgusting auction house I have ever experienced. Absolute third rate. Avoid at all costs."