iamsold Reviews Summary

Customer Service

Pros:

• "The wonderful, no, AMAZING people here, Sarah especially, have been so supportive"
• "Our contact was Sharon Cannon. What a thoroughly pleasant, professional and knowledgeable young lady."
• "Our contact, Meena Kapur, kept me up-to-date with progress, with weekly calls and emails when milestones were reached."
• "Her professionalism and knowledge was second to none and she made the entire process simple and hassle free."
• "I can recommend iamsold. you are allocated a real person once you have purchased and they help you through the process."
• "The staff were so efficient, friendly and supportive in every stage of the sale from beginning to end"
• "A lovely lady Debbie Davidson helped me so much it took my worries away she talked me through all the procedures."

Cons:

• "These guys are crazy slow not letting you know about updates for weeks."
• "Would not recommend. No feedback from viewings supplied."
• "Poor communication from the valuation team. I've phoned 3 times to go through to voice message. No one has phoned me back."
• "The representative they gave me to answer any questions is off half the damn week."
• "Difficult to get through on phone, or not returning messages, and then not following up when I did finally get through."
• "I chased Iamsold three times without response over a two week period."
• "Rang us and left voicemail asking us to ring back, when we did never answered phone"

Auction Process

Pros:

• "IAMSOLD are a fantastic company and provide our agency with a smooth and efficient process which has lots of benefits for our staff."
• "Handeld my case so well especially as it was a difficult sale personally, clear information throughout lovely sympathetic staff"
• "The sale of my property took 11 weeks from initial listing to money in the bank - absolutely flawless!"
• "Once I understood how it all worked and the fine details we come to an agreement on price which was very straight forward."
• "I would definitely use them again and would most definitely and most highly recommend to any one wanting to sell their property quicker than the old open market traditional way"
• "We got regular progress reports during the conveyancing process. Very happy with the service and the result."
• "I sold my late mother's beautiful bungalow with IAM Sold Ltd last year, it was so quick and hassle free"

Cons:

• "Was winning twice on an auction and they cancelled the auction early"
• "Price supposed to be 317 000 because we won the auction then they said they are not going to sell if we do not give to seller 320 000"
• "Restarted the auction while I was on the phone, then said we had won the bid"
• "The process takes significantly longer than billed (check the small print of the contract), offers none of the guarantees of a normal auction and really only benefits IAmSold."
• "Worst experience of my life. Pressurised me into accepting a lower offer."
• "Absolutely terrible company for any buyer, they continue to extend the auction date before it has run its course"
• "Then 15 days later to be told.. SORRY someone else has made an higher offer (GAZUMPIMG) after the auction had ended"

Fees and Charges

Pros:

• "Plus it only cost us around £500 for the legal pack and no other fees."
• "no hidden fees had all the information clearly told at the beginning and nothing changed"
• "Yes it meant I had additional fees to pay initially, but they provided so much valuable information about the property."

Cons:

• "This is the first time I've sold a house so I can't really say whether good or bad. What I will say is I am not happy about paying 6K to iamsold out of a 76K sale."
• "The last day we were told we even need to pay stamp duty on this £14000 which was £672"
• "COMPANY CHARGES 4.2% FEES WHICH ISN'T EXPLAINED CLEARLY AT ALL."
• "Absolutely disgusting behaviour from this company tried to convince me to sell my property through their auction with a final payment term of 56 days which leaves no time for mortgage arrangements"
• "What is the point then paying this 4.2% non refundable reservation fee which they have increased now to further 4.6% plus rubbish £300 information pack, complete rip off."
• "We paid £12,000 for this ‘fast turn over of 28 days’ which ended up taking almost double the time they aim for."
• "£6200 in fees for a £14,000 property!!!"