Nando's Shepherd's Bush Reviews Summary

Customer Service

Pros:

• "This my is favourite nandos because of the customer service I receive. In particularly Maggi! She makes my day!"
• "They have a family orientated atmosphere, polite and efficient staff."
• "Must be the one of the best Nando's in London! Paul was amazing, great service, great food, great experience."
• "One of the best branches, and I love how nice and helpful all the staff are."
• "The staff however were really lovely especially Maggie! She went above and beyond to make us feel comfortable, such a great experience."
• "Very good staff members working here, especially the guy called Cosmin!"
• "Welcoming, polite and attentive staff, fast speed at which they prepared our food and just very tasty Piri Piri Chicken all-round."

Cons:

• "Very poor service,tables weren't cleaned,bottomless drinks machine was broken,so was only given a can of coke."
• "Customer service was so bad."
• "Service wasn't really good the plates and cutlery not washed properly had those hard bits on the ends and stains and what not."
• "The shift manager was very disrespectful today at the restaurant."
• "We couldn't communicate well with the staff and they didn't seem interested to help."
• "The staff didn't make us feel welcome there."
• "Very poor service from management! Had an issue which I hoped would be resolved by Keshar the manager but she was very rude and condescending."

Food Quality

Pros:

• "Everything was tasty and flavorful."
• "The chicken is always well cooked with nothing to fault, the peri chips I ordered taste fresh."
• "Food: chicken was wonderfully cooked, the burger was delicious! Overall good experience."
• "Nando's really know how to deal with chicken.. The meals out of chicken are made so awesomely delicious."
• "The food was excellent, I even tried their liver which isn't a common thing I see on menus here and it was well seasoned and cooked to perfection."
• "Hot chicken wings are best to have in Nando's."
• "The food was good as usual - can't go wrong with nandos and the wait time was not crazy."

Cons:

• "Food was okay but portion sizes have shrunk considerably. The mash potatoes were very chewy and we unfortunately received burnt garlic bread."
• "Terrible food. Came cold, returned the food waited ages, finally food served again this time with hot sauce when originally the order was with lemon and herb."
• "Whole thing came cold, I felt like the chicken had been sitting there for ages."
• "Ordered 2 full chicken platter meal. One full chicken was not cooked properly and was pink!!!!!!!!!!!!!!!!!!!!!!!!!!"
• "The chicken burger was freezing cold. The chicken breast wasn't grilled, it looked boiled. Tasteless."
• "Chicken not good, French fries soft, bread reused from old plate (there was a bite out if the garlic bread!!!!!)."
• "Food wasn't as good as usual."

Ambiance and Cleanliness

Pros:

• "The ambient and the atmosphere there were good."
• "The vibe was great, and there’s really good ambiance throughout the restaurant layout."
• "Enjoyed the whole dining in experience, covid equipped with tables apart and hand sanitizer at entrance, masks worn by staff and order at table with QR code."
• "The restaurant is always clean."
• "But otherwise was my first time here, very clean restaurant."
• "This place has an authentic atmosphere. Mostly brown and its tones. Staff are friendly, so young and well behaved."
• "One of the better branches in West London with good service and friendly attentive staff. Very well organised Covid-19 measures and the food is tasty."

Cons:

• "The restaurant doesn't appear to be able to handle too many people."
• "Was all fine up until i needed toilet,in the ladys toilets cubicle there was tiny flys on the floor on walls,ceiling in every cubicle it was bloody horrible."
• "It was packed and noisy tables and chairs too close to each other."
• "Busy Nandos, on busy road and difficult to find parking places. Staff are civil, but business like, no warmth."
• "The toilets were so filthy and unhygenic."
• "This was horrible experience at the Shepherd Bush branch."
• "Every time I come to this nandos. It's smells like that of a clean restroom."