Address: Wyvern Retail Park, Unit 7 Wyvern Way, Derby DE21 6NZ, United Kingdom
Phone: +441332280740
Rating: 4.2
based on 123 reviews.
Service Quality
Pros:
"Good quality work, really good value, very professional and were on time."
"Excellent. I had a service and MOT on my car and found the whole experience exceptional and very Good accommodation value."
"HAD MY CAR MOT AND FULL SERVICE CARRIED OUT HERE TODAY. AS ALWAYS GREAT SERVICE AND REASONABLE PRICE."
"Very professional, explained everything I wished to know and the time it would take for the MOT."
"First class service."
"Been having our car MOT tested at this location for the last 10 years, staff always friendly, feels more like a local, rather than a corporate."
"Always get a great reliable service at Halfords Wyvern Way Derby, technicians are very knowledgeable and go extra mile to look after your car."
Cons:
"very expensive fitted a new piece of exhaust then called me to say they need another piece because the part they fitted didn't fit my back box so i had to pay another £120 for the mot it ended up being over £550 total rip off."
"Poor communication. Switched off to me when I said I’d rather wait and see if I needed a new filter."
"It’s very rude and unprofessional her name is Mrs. Jackey."
"Did work on my car without authorisation and tried to demand payment."
"No courtesy to call to let me know as apparently too busy."
"Not convinced all the checks were carried out as my tyres were still low and the fluid levels hadn’t changed."
"Today I visited the the Halford auto centre for an MOT on my Range Rover Sport and was highly disappointed with the service that they failed to provide."
Customer Service
Pros:
"Wonderful staff quick M O T."
"The staff was very knowledgeable and helpful."
"Lovely, polite and knowledgeable staff. Always trust these guys to carry out work on my Volkswagen."
"Just had MOT and the young lady on reception was fabulous came out to me when I was picking my car up and even moved the car so I could open doors wide enough to get in as I have mobility issues, that's customer service."
"The staff were very helpful and knowledgeable about what repairs when the cam belt broke."
"Given great advice .and from experienced ..knowledgeable staff whom solved an issue with evouchers ...to my satisfaction."
"Carly Boam was exceptional."
Cons:
"generally i find the reception at halfords is rude and unfriendly."
"Very disappointed. Called Halfords twice who promised each time to return call but failed to do so."
"Having trouble sorting out the problem with the bike, dou to only having one technician on site."
"Waited at the till way too long to be served. The staff were busy chatting with each other."
"The lady in the reception area could do with going on a customer service course."
"The guy on reception tried to scare me by saying 2 hours for my bulb and battery replacement."
"Shocking service and poor staff!"
Booking and Scheduling
Pros:
"Really easy to book online even during the pandemic."
"Pretty good service. Dropped car off in the morning, picked it up at the end of the day."
"It was quick to book a appointment online using there website to book and date and time to suit my needs."
"Used Halfords for a service and MOT. The online booking process was easy and the date I wanted was available."
"Very efficient reception, no hanging about dropping the car off or collecting it."
"Brilliant customer service! Booked in for new tyres and front wheel alignment and they also aligned the rear wheels for me for the same price."
"Very charming and allowed an efficient and easy process."
Cons:
"We were booked in for 2.10pm arrived at 2, we were bumped back from 2.10 to 2.55 because someone else was given our pre-booked slot."
"Booked in for x2 tyres, Booked and paid for online got a slot for 15:30, it's now 16:30 and my car is still in the car park."
"Had a 3:30 pm booking to fit a tyre and after waiting for an hour."
"Car booked in for a full service, work was carried out however have since received a parking fine for leaving vehicle in car park for 9 hours when it was left with Halfords."
"Booking was transferred to Pride Park (Wyvern) from the Derby London Road branch earlier in the week after they cancelled at short notice because their diesel testing equipment was broken."
"What's the sense of a booking system, when you still have to wait an hour."
"The work took much longer than I expected, bearing in mind that I had previously booked a time slot."
Value and Pricing
Pros:
"Needed an interim service at short notice, was able to be booked in no problem. Price is competitive."
"They kept social distancing."
"I appreciated having a discount for the inconvenience I experienced."
"Was able to spread the cost over 4 months making this service a god send."
"All significantly cheaper than main dealer prices."
"25% cheaper than the car dealership."
"Fast, friendly and reasonably priced."
Cons:
"I'll never understand how the quotes that are given are so extortionate."
"Staff did not reveal that two tyres would give you a 20 pound discount."
"Unlike EVERY other garage I have ever dealt with this lot have decided it's acceptable to charge an MOT retest fee if you don't leave the vehicle with them for overpriced work."
"They flagged up over £900 worth of advisories on what is still considered a fairly new car."
"Very competitive price, took an hour and three quarters to fit, so not good and the receptionist was quite rude, without the 15% offer off 4 tyres I wouldn't go back."
"Repair price a bit too high for me - headlight bulb replacement cost £13."
"However, I did notice that the prices were a bit on the higher side compared to some other auto stores I've been to."