Halfords - Ilkeston Reviews Summary

Customer Service

Pros:

• "He was very helpful and full of great advice."
• "Staff were really friendly and welcoming, would definitely recommend using this garage."
• "Pleasant and helpful assistants."
• "The young lady on the till was very helpful."
• "Adam, the store manager is extremely helpful."
• "The mechanic, Rachael, was really professional and knowledgeable."
• "Excellent service and woud go back again for the peace of mind."
• "Emily was professional and customer centered."

Cons:

• "No apology just a rude woman called Stacey blaming someone in South Africa."
• "Atrocious staff, the customer service is horrendous and they’re lazy."
• "One of the store staff didn't have a clue about anything."
• "Went in to pay, I was charged £16 for fitting because apparently it's £8 per light."
• "Two weeks later failed my MOT for the light not working on full beam."
• "The staff on duty had changed and the contrast in attitude was remarkable."
• "The guy who served me was polite and friendly."
• "Absolutely disgusting customer care and their prices are terrible."

Product Knowledge and Assistance

Pros:

• "Steven was very knowledgeable with the stereos."
• "He tested our old battery, which it would appear needed replacement."
• "Gave me the pros and cons which made my decision easier."
• "The staff member answered all my questions."
• "Steve the bike mechanic did not disappoint."
• "Very helpful staff. Sorted out which product we needed."
• "Helped me remove difficult screws on the number plates."
• "Mark and Stacey the bike team were excellent, very kind and knowledgeable."

Cons:

• "He proceeded to tell me there was nothing he could do to help me find the right product."
• "The worst Halfords store I have ever been to."
• "The staff member decided to make something up."
• "Took 10 days, then went to pick it up only to then be told they couldn't do that sale."
• "Waited 10 minutes for someone to see about a chip in my windscreen."
• "The AA break down person told my partner the repair will be covered, but Halfords didn't want to repair."
• "These do not know how to set up a brand new rear disk brake."
• "Absolutely disgusting customer care."

Efficiency and Turnaround Time

Pros:

• "Our car was seen to straight away and repaired with a quick turnaround time."
• "Rachel expertly fitted the dash cam which I already owned."
• "Done and paperwork completed by 12-15."
• "I received a text when they were ready to collect."
• "The whole process was excellent, emailed once the item was ready for collection."
• "Went on the morning of the time I booked in."
• "Purchased on line, collected in store. Efficient and as you would expect."
• "Ordered 4 tems online at 5am ready for collection just 4hrs later."

Cons:

• "Rang this morning to check stock on some pollen filters for My car. Drove 10 miles to get there, no stock."
• "Called in to pick up a click & collect order. Took ages to get through, communication very poor."
• "After placing the order I was waiting for an email / notification that the item had arrived."
• "Two weeks later and we are still waiting for an update or any contact from Halfords."
• "Took my electric bike for a free check at ilkeston on 31st may at 5pm."
• "Click and collect order that took too long to be notified as ready."
• "Got to go through refund process."
• "Had to drive and walk into the store to see if was ready-very poor."

Price and Value

Pros:

• "Finally the end price was cheaper than we were expecting (because of discounts applied by him)."
• "Reasonable price also."
• "Staff member made the effort to work something out to make sure I left with what I needed at no extra cost."
• "Got Castrol GTX, already reduced off the shelf."
• "Prices always competitive & always knowledgeable staff on hand to assist."
• "Very helpful staff giving good advice and ensuring you have the right product for the job."
• "Brian was amazing he showed me how to open the bonnet and talked me through the oil check."
• "Good stock of products we needed."

Cons:

• "On price I do find them a little expensive."
• "Prices a little higher than online only retailers - 20-50% higher."
• "Their prices are not outrageous, and on some items are actually very reasonable. But in many cases, they are more expensive."
• "They don't call it hal-frauds for nothing, went to get two wiper blades, they wanted 25 quid for the front right and 20 for the left! daylight robbery."
• "Absolutely disgusting customer care and their prices are terrible."
• "Offering no resolve, or any alternative."
• "I was told everything was ok but wondering now what else was missed on this check."
• "Wanted a new battery and fitting as needed coding. Went to County Battery couple of minutes away and was fitted and coded in 10 minutes no problem and was a much better price!"