Aveda Lifestyle Salon & Spa, Covent Garden Reviews Summary

Stylist Expertise

Pros:

• "Nicki was my stylist and I cannot recommend her enough."
• "The colours she uses and their transition through your hair is incredible."
• "Davide's attention to detail was remarkable, and it was evident that he takes great pride in his work."
• "Kiyo listened to me so well and gave me the best cut I have had in YEARS."
• "Sergio listened to me and came up with a beautiful raspberry color."
• "Chloe at Aveda has been my go-to stylist for a while now and the only person I would trust with a short crop that frames my face perfectly!"
• "Carl has being doing my colour for years now, and he is AMAZING."

Cons:

• "The Aveda products are very bad for the skin and the hair. I had very bad allergies!"
• "It is not good for natural hair and the costs she charges is ridiculous for the service."
• "Didn't like how they left my hair, supposed to cover grey roots and I ended up with two tone coloured hair."
• "To be honest the haircut wasn't done as I wished."
• "I was extremely disappointed, wasn’t expecting such a plain and ordinary cut and that also for 95£ !!!"
• "They cut and color your hair the way they think is best. Totally ignore what you want."
• "I came to this salon... and have my hair burned off by one of their creative directors."

Customer Service

Pros:

• "Thank you to the very professional and kind staff who work front of desk, they were super accomadating and easy to book with."
• "I was impressed by the way the salon manager handled a little mishap."
• "I would highly recommend Aveda. They have always been so professional and welcoming."
• "Everyone is so attentive and professional."
• "The staff is friendly and efficient."
• "Reception staff especially helpful."
• "The front of house staff are invariably polite and focussed."

Cons:

• "Plus they still made me pay for it!!!"
• "No apology from the manager, and no customer feedback."
• "Booked a hair appt a week ago. Called to adjust time only to find out its 'temporarily closed'."
• "They were indeed fairly rude at the reception, no one smiled."
• "Even though the colourists and stylists are very good, the customer service and receptionists are quite rude and patronising."
• "The lady at the front desk was not welcoming at all and made us feel uncomfortable because they were busy."
• "Receptionists are rude, smug and, for some reason, pretty pleased with themselves!"

Salon Environment

Pros:

• "The salon is gorgeous, staff friendly, the head massage a huge plus."
• "The first thing you’ll notice is the beautiful architecture and interior design."
• "Salon is very spacious and has new, wide individually-screened client areas."
• "The salon is lovely, very chilled, and all the staff are friendly."
• "Relaxing and very uplifting experience. The Aveda Institute is a stones throw from the main shopping area and is a welcoming time to chill in the city."
• "The salon is very stylish, modern."
• "This salon is big, neat, and clean."

Cons:

• "Premises lovely but maintenance neglected. A bit damaged and dirty in parts."
• "The towels which were used for pedicure, were of a nasty greyish white colour so looked like they are old and dirty."
• "I thought it was not clean: there was a dirty towel from the precedent customer where I was seated."
• "Unprofessional and disengaged staff, unclean and poor communication; resulting in a truly awful experience."
• "Went here as part of a group booking, reception staff were incredibly rude and confused about our booking."
• "But here the service along with a atmosphere and customer care are totally NOT WORTH IT! Very dissapointed!!"
• "Just as the lady before stated. Extremely disgusting and racist staff."