Attenborough Surgery Reviews Summary

Staff Attitude

Pros:

• "Since joining Attenborough Surgery, we have found all members of staff to be friendly, efficient, professional and very helpful."
• "Both had great eye contact (talking to us rather than at us), displayed a real interest in my mum, and used purposeful questions throughout."
• "Very well organised and safe process from entry to exit. The staff were extremely helpful and accommodated us quicker than expected."
• "Receptionists are very friendly and helpful."
• "All the reception team are very hospitable, friendly and willing to help."
• "Everyone from the receptionist, HCA's, nurses and GP's were friendly, caring and kind."
• "Great doctors, nurses and reception staff. They take real interest in the issue and try to resolve it."

Cons:

• "Was seen by the nurse today and found her to be totally rude and insensitive."
• "The doctors are lazy and have no duty of care towards patients this practice should be CLOSED with the people running it."
• "Terrible experience. Due to the lazy receptionist with the poor communication skills not doing her job properly, I was left waiting in the cold for over an hour and missing my appointment. AVOID. 0 stars"
• "The lack of interest and lack of empathy from the majority is outrageous and such a shame."
• "By far the worst surgery I've ever encountered in my life, staff were extremely rude, argumentative, discriminative and berligerant."
• "It's the worst GP I've ever been. The most of the doctors are rude and unprofessional."
• "Absolutely disgusting. Me and my wife phoned them seeking help and we were treated with nothing but rude indifference."

Parking and Accessibility

Pros:

• "The centre is clean and the facilities are great!"
• "I saw plenty of underground parking spaces for staff that potentially be used by patients in case of emergencies if you were so worried about our safety."
• "It was actually my first visit to the surgery, not only was it easy to locate and ample parking available, the building itself is modern and lovely."

Cons:

• "Everyone appreciates the need for ambulances needing access, what they don't appreciate is the use of predatory scam parking firm entrapping your patrons into paying fines."
• "The car park was full and blocked by a van that was making a delivery and I ran inside to pick up some emergency medicine for my diabetic mum."
• "They are crooks and intend to find you as soon as you look for a parking slot and stand or wait for them to be free."
• "Doctors are good, but parking is very limited and you'll probably miss your appointment waiting for a space to open."
• "Park on the left £100, park on the right Free -SCAM."
• "The parking attendant is on a mission to make money for his company, its nothing to do with safety, he offers no advice or warning, just a photo and a ticket in the post."
• "I recommend either not driving or getting there at least 15 minutes before your appointment so you can scramble for a space as others leave."

Communication and Responsiveness

Pros:

• "The phone lines are busy but you can press a button and they call you back."
• "Finally got an answer after 20 minutes wait. The receptionist was very kind and helpful. But something really needs to be done about the answering of phones."
• "I would just like to express my heartfelt thanks to Gloria (receptionist at Hollywell)."
• "The Admin team have always been so helpful with organising my appointments."
• "The response was amazing, being able to speak to and see Pran, a lovely fifth year medical student, on the same day."
• "Both students were extremely friendly and knowledgeable, discussing all my concerns at detail."

Cons:

• "Had to edit this review as my recent experiences have been terrible."
• "As a healthcare professional myself- I was informed that I was not entitled to the covid vaccination."
• "I’m 18 weeks pregnant with an infection... They also said on the phone that they wouldn’t be able to fit me in for another week."
• "I called at about 5pm. I was caller number 17. I waited 55 minutes, got to caller number 2, a lady then answered, asked me to hold for a moment, I promptly got cut off."
• "I have been trying to contact the surgery for months with no success."
• "I've never known it to be so bad, I was in a 30 person queue on the telephone the other day, safe to say I never got a call back."
• "30mins wait to get through on the phone typical and online booking only offers a fraction of actual appointments available."