Turtle Bay York Reviews Summary

Service and Staff

Pros:

• "Alex was our server, and was so great during our stay, no request was inconvenient."
• "He helped explain the curry goat hash which was superb!"
• "Alana at Turtle Bay is an absolute gem! From the moment we walked in, she greeted us with a warm smile."
• "Emma was our server and she was incredibly accommodating and very friendly."
• "Sophia and Jess were so attentive making sure we got lots of drinks and were enjoying ourselves."
• "Lucy and em were so kind and helpful and we couldn’t have had nicer people servicing us."
• "Our host, Emily, was extremely welcoming, attentive throughout our visit, friendly, helpful."
• "Vanessa our server was absolutely fantastic! She made our experience amazing and guided me through my first bottomless brunch at 61!"

Cons:

• "Came here because the Durham Turtle Bay is a gift but staff here seemed rude."
• "Food was nice but the service not brilliant, we felt rushed to order as they kept coming back."
• "Well usually I leave a sterling 5 star review, but sadly on this occasion it’s a poor 1 star! Staff were not very friendly or helpful."
• "Awful experience from a service point of view. We were seated at our table but were left waiting 10 minutes to place an order."
• "It took 35 minutes to get 1st drink, however, we got our first drink and from then on boom! Server was great! Very attentive!"
• "Went here with work colleagues. The waitresses were really busy but friendly. Trying to work out whether we got our moneys worth."
• "The staff were really nice and attentive and the food came out really quickly. My only issues were that the jerk chicken had not been marinated."
• "Our server wrongly stated our bottomless brunch was over when in fact we had 30 minutes left."

Food and Drinks

Pros:

• "The food and drinks were also absolutely amazing."
• "The food was absolutely delicious, it felt so healthy even though it was so naughty."
• "Food was fast and superb. We didn’t have to ask for any sort of services at all!!!"
• "I think the cocktails were the saviour. It was well made and there was an offer for two."
• "Food was delicious. Very moist and flavourful chicken (I had the chicken roti)."
• "I absolutely love Turtle Bay, my first time at the York Restaurant. The food was delicious and cooked to perfection."
• "Fantastic food as always, I had brown chicken curry but asked for it hotter, which it was and was amazing."
• "The food was amazing and tasted so good! I wouldn’t definitely come back!"

Cons:

• "But the fried prawns(which came with 'poori' were extremely oily and too salty. It was indeed disappointing."
• "I thought this place had closed so I was pleasantly surprised to see it still here and open. Great relaxed and cool atmosphere with friendly service."
• "The food was nice, although my wife struggled with the heat of the Katsu curry."
• "I ordered a curry goat with scotch bonnet and it was beautiful! Was a bit worried it may be too hot, but it wasn’t."
• "Rubbish food! I got brown stew chicken , it literally tasted of nothing."
• "Food came in 2 halves so we had to wait 10 minutes for everyone's food to come. Food, however, was lovely."
• "The food would have been better toward the end of our 2 hour slot rather than hurried out before we even had our first cocktail though."
• "The chicken wings a bit dry. Still very tasty though and as usual a welcoming atmosphere!"